Market Engagement Manager

Responsibilities

• Build and maintain deep, long-term partnerships with key stakeholders, primary care practices, affiliate clinicians, and key specialists.
• Work on-site and virtually with clinicians, practice managers, and clinical teams to implement smooth EMR referral workflows, ensuring Tembo is the "easy button" for dementia support.
• Support network and clinician efforts related to clinical performance to influence value-based care outcomes, including total cost of care, utilization reduction (ER/Inpatient), and quality improvement processes.
• Present patient-level information and clinical insights to practices to help them identify and refer eligible families for Tembo’s dementia care services, and discuss ongoing patients in Tembo’s dementia care program.
• Monitor market-specific KPIs, ensuring high clinician satisfaction and low referral friction.
• Beyond primary care, establish Tembo’s presence with specialty clinics (e.g., Neurology, Geriatrics, Psychiatry), community resource centers, home health agencies, and senior advocacy groups focused on home-based care.
• Execute local "road shows," socialization events, and marketing initiatives to drive brand awareness and referral volume.
• Own the Nevada rollout project plan, ensuring all tactical milestones are met on time.
• Serve as the bridge between Nevada practices and our internal Clinical and Operations teams to improve our tools and workflows.
• For a subset of patients in your market, provide monthly care navigation—serving as their dedicated point of contact to coordinate care, answer questions, and ensure they are utilizing their full range of benefits.

Requirements

• 5+ years in healthcare or managed care (Provider Relations, Population Health, Practice Management, or Customer Success).
• Deep understanding of Value-Based Care, Medicare Advantage, and the challenges facing networks and primary care practices today.
• Entrepreneurial Spirit: Thrive in a fast-paced "startup" environment, helping write the playbook rather than waiting for one.
• Exceptional communication skills: Can speak the language of an Executive, a Physician, and a Family Caregiver with equal ease.
• Technical Savvy: Comfortable with EMRs (Athena is a plus), CRM tools, and data analysis to drive decision-making.

Qualifications

• Must be based in Nevada (Clark County preferred) with the ability to travel locally to practices.

Skills

• Strategic Relationship Building
• Data-Driven Practice Management
• Market Development
• Operational Excellence
• Care Navigation

Benefits

• Medical
• Dental
• Vision
• 401k

Pay

Salary Range: $70,000 – $100,000 (commensurate with experience) + Performance Bonus + Equity.

Schedule

Hybrid role requiring strategic relationship building, data-driven practice management, and a "roll-up-your-sleeves" approach to market operations and growth.