Market Director - Project Farma

Responsibilities

• Develop and execute a comprehensive market strategy to position the firm as a leader in CQV services.
• Identify emerging trends, client needs, and competitive landscapes to position service offerings for growth of existing partnerships | clients.
• Build and maintain strong relationships with key clients, industry stakeholders, and strategic partners.
• Work with Site Leads across the region to maintain site dashboard, identify top existing accounts, and strategically pursue expansion opportunities.
• Play an active role in market-based industry events to build a local network and identify potential new business opportunities.
• Provide critical input into all new site RFPs within the market.
• Collaborate with marketing to support thought leadership through white papers, conference speaking, etc.
• Drive business development initiatives with the Project Farma Lead Generation Team, including identifying new opportunities, expanding client portfolios, and securing high-value contracts.
• Collaborate with Lead Generation Team to create targeted campaigns that enhance brand visibility and generate leads.
• Set and achieve revenue targets by leveraging market insights and optimizing pricing strategies.
• Responsible for career trajectory of resources in their market (regardless of travel assignment).
• Provide key input on all talent management decisions within the market (including performance management).
• Coach, mentor, and develop Site Leads within the market.
• Develop and maintain active succession plans across all sites.
• Partner with HR, VPs, and peer Market Directors to share best practices across markets.
• Lead, mentor, and inspire a high-performing team of professionals, fostering a culture of accountability and excellence.
• Set clear performance goals, provide regular feedback, and facilitate professional development opportunities.
• Enhance retention by promoting a collaborative work environment, recognizing achievements, and addressing employee needs.
• Provide key input on all resourcing decisions within the market.
• Partner with Finance and VPs to forecast future resource needs and maintain a forward-looking resource plan.
• Proactively manage resource utilization and staff mix to ensure high quality delivery while maintaining target profitability.
• Work with the RVPs to ensure appropriate staffing to ensure high quality delivery.
• Serve as a technical subject matter expert where needed in support of other Market Directors and Site Leads by providing guidance on complex CQV challenges and ensuring innovation in service delivery.
• Serve as an escalation point for key client contacts on technical delivery issues.
• Ensure the delivery of high-quality CQV services that meet client specifications, regulatory requirements (e.g., FDA, GMP), and industry standards.
• Oversee project execution, from planning and risk assessment to validation and closeout, ensuring timelines and budgets are met.
• Achieve annual billable hours target of at least 30 hours per week or as set annually with leadership.
• Implement process improvements to enhance margins without compromising quality.
• Monitor financial KPIs and adjust strategies to maximize earnings before interest, taxes, depreciation, and amortization (EBITDA).

Qualifications

• Bachelor’s degree in engineering, Life Sciences, or a related field (advanced degree or MBA preferred).
• 10+ years of experience in professional services, with at least 7+ years in CQV or a related discipline (e.g., validation, commissioning, quality assurance).
• Proven track record of driving revenue growth, managing P&L, and achieving financial targets in a services environment.
• Strong leadership experience, with a history of building and retaining high-performing teams.
• Deep understanding of CQV processes, regulatory requirements, and industry standards in [specific sector, e.g., pharma/biotech].
• Exceptional communication, negotiation, and stakeholder management skills.
• Ability to thrive in a fast-paced, client-focused environment.