Market Development Representative Team Lead

Responsibilities

• Serve as the initial point of contact for inbound leads generated through various channels (phone, email, website).
• Engage with prospective customers to understand their business needs and challenges.
• Evaluate the fit between the prospect's requirements and ShipMonk's service offerings.
• Clearly and concisely communicate ShipMonk's value proposition and key differentiators.
• Provide a positive and professional first impression of ShipMonk to potential customers.
• Build rapport and establish trust with prospects through effective communication.
• Accurately and efficiently input and maintain lead information and activity in Salesforce.
• Track all interactions, including call outcomes, follow-up tasks, and relevant notes.
• Schedule qualified meetings and product demos with Sales team.
• Ensure timely and effective follow-up with prospects to nurture relationships.
• Meet and exceed key performance indicators (KPIs) related to call volume, qualified opportunities, and meeting/demo appointments set.
• Maintain a strong understanding of ShipMonk's solutions and competitive landscape.
• Actively participate in training and coaching sessions to continuously improve sales skills and product knowledge.
• MDR Team Coaching & Support
• Provide day-to-day leadership and support to the MDR team, serving as the first point of contact for questions and guidance.
• Align team on priorities and address roadblocks.
• Coach MDRs to improve their discovery call techniques, qualification skills, and overall performance.
• Manage speed to lead, ensuring all new leads are moved from "New" to "Working" in Salesforce on the same business day if received before 4:00 PM ET on weekdays.
• Drive team engagement through positive reinforcement and fostering a collaborative environment.
• Conduct onboarding and ongoing training for new MDR team members.
• Build and maintain strong relationships with the rest of the Marketing team, Revenue Operations team, and Sales team to ensure alignment and effective communication.
• Ensure consistent adherence to all established processes and data integrity within Salesforce by the MDR team.

Requirements

• Customer-facing experience (e.g., retail, hospitality, customer service, sales) is preferred.
• Excellent verbal communication and active listening skills.
• Strong written communication skills for effective email and chat interactions.
• Experience effectively using CRM software (like Salesforce or Hubspot) preferred.
• A positive attitude, a strong work ethic, and a desire to succeed.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.