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Jobs · Information Technology · Pennsylvania

Market Delivery Team Lead XDT

Lowe's Companies, Inc. · Middletown, PA · 2 mo ago
Information Technology$86/hrFull-time

About the Role

As the Market Delivery Team Lead, you'll be among the first to shape and evolve a new essential on-site position at our expanding Cross-Dock Terminal (XDT) location. By training Lowe's associates on new and current facility processes, you'll set the standard for efficiency and productivity. Your contributions go beyond overseeing operational performance—you will cultivate a positive work environment and ensure associates have the support they need to grow within their roles.

Responsibilities

  • Train Lowe's associates on new and current facility processes in the Cross-Dock Terminal (XDT).
  • Model, communicate, and reinforce Lowe's Core Behaviors and SMART customer service expectations.
  • Monitor and drive Market Delivery Associates to achieve key operational performance metrics.
  • Provide tools, resources, and knowledge of systems and Standard Operating Procedures (SOP) where appropriate.
  • Make confident decisions, escalating issues to leadership when necessary.
  • Identify and communicate barriers to operational processes or customer experience, implementing solutions as needed.
  • Build and maintain collaborative relationships with other teams and leaders.
  • Provide real-time training and feedback to Market Delivery Associates, including responsibility for onboarding and overseeing the cross-training program.
  • Support inventory management in the Cross-Dock Terminal (XDT) and provide feedback on shortages/overages.
  • Ensure safety and supervise, when necessary, providing direction toward Cross-Dock Terminal (XDT) performance in the absence of Market Delivery Supervisors.
  • Serve as a point of contact for warehousing and delivery teams on resolution of customer issues, escalating issues if necessary.
  • Assist Market Delivery Supervisors (MDS/Coaches) with daily administration, task delegation, and managing general functions of the Cross-Dock Terminal (XDT).
  • Maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping areas clean and organized, and monitoring for potential theft or security risks.
  • Complete other duties as assigned.

Requirements

  • 1 year of relevant experience.
  • High school diploma or equivalent.

Preferred Qualifications

  • Associate degree in Operations, Supply Chain, or a related field.

Benefits

  • Paid time off for vacations, holidays, and sick time.
  • Top-tier medical, dental, and vision insurance.
  • Rewarding bonus opportunities.
  • Comprehensive benefits designed to support well-being and future growth.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Schedule

Work Schedule for the Market Delivery Team Lead requires morning, afternoon, and evening availability any day of the week. The Cross-Dock Terminal (XDT) operates 7 days a week. Market Delivery Team Leads (MDTL) are required to work a pre-determined schedule, but this may be changed by management based on business needs. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full-Time Associates are generally scheduled for 39 to 40 hours per week. More hours may be needed based on business needs.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

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