Market Delivery Manager - XDT

Lowe's Companies, Inc. is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion.

Responsibilities

• Oversee a Market-based ASA (Administrative Service Associates) team responsible for supporting delivery operations, including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution, and continuous improvement efforts.
• Analyze financial statements and plans, identify variances, and create corrective actions.
• Prepare action plans, resolve problems, complete audits, and identify trends.
• Lead others to deliver business results and handle multiple tasks in a fast-paced environment.
• Serve as the market leader of the XDT Network through interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.), and store operations.
• Identify capability gaps and provide coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service.
• Communicate delivery successes and opportunities regularly with retail selling stores to improve customer sales/delivery experiences.
• Build and maintain business relationships with Retail and Pro Lowe’s partners.
• Perform supervisory responsibilities, including employment decisions (hiring, promoting, demoting, terminating), conducting performance reviews, appraisals, coaching, and developing associates.
• Maintain continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints involving in-home customer delivery experiences.
• Review market-level productivity and quality metrics on a daily, weekly, and monthly basis and utilize this information to drive operational improvements at the market level.

Requirements

• Bachelor’s Degree in Operations, Supply Chain, or related field and 7+ years of relevant experience.
• OR High School Diploma and 9+ years of relevant experience.
• Extensive knowledge of Home Delivery Operations and processes.
• Effective problem-solving, change leadership, team orientation, and empowerment skills.
• Knowledge of financial statements and plans.
• Ability to lead in a fast-paced environment.

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.