Marine/RV Field Service Engineer 2

About the role

We are seeking a full-time Marine/RV Field Service Engineer. In this role, you will be responsible for providing technical support and training on specifications, capabilities, and operation of Garmin marine/RV products to external customers, Garmin associates, boat OEMs (Original Equipment Manufacturers), RV (Recreational Vehicle) OEMs, OEM dealers and installation dealers.

Responsibilities

• Resolve internal, external, and commercial marine/RV Product Support inquiries
• Become highly knowledgeable in specifications, capabilities, and operation of Marine/RV segment products
• Manage product issue cases encompassing all of the marine/RV segment
• Analyze, monitor, document, communicate and report marine/RV product quality trends
• Partner with Quality and Engineering departments to convey impact of field and customer reported issues while documenting and communicating resolution to the Product Support organization
• Use strong written and verbal communication skills to summarize and explain complex hardware and software issues to engineering and other relevant product groups locally and globally
• Develop and own marine/RV support training related to installation, calibration, set-up and operation
• Travel to customers facilities to provide regular on-site support of Marine/RV Installations
• Mentor and train new/developing Field Service Engineers
• Review owner’s manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Identify and recommend improvements in Garmin marine/RV products, documentation, and procedures
• Create regular monthly reports for on-site support
• Accompany Sales on OEM and dealer sales calls and assist in the specification of Garmin or Fusion Entertainment products for sales quotes
• As an embedded Garmin technical representative, ensure installations meet Garmin standards for quality and functionality
• Maintain professional and courteous demeanor with all OEM personnel
• Respect and observe the rules and policies of the OEM while onsite
• On-site support of Marine/RV OEM Installations and troubleshooting in manufacturing environment
• Verify reported defective products at Customer’s facility
• Train customer’s associates in the installation and operation of Garmin Marine/RV, Fusion Entertainment equipment and other related items
• Meet all of productions needs related to Garmin including:
• Coordinate schedule with the production line and sea trials
• Resolve problems that arise
• Adjust priorities at a moment’s notice
• Maintain communication with Garmin headquarters including:
• Document and complete reports on the work performed
• Reporting failures and tracking trends

Qualifications

• Associate's Degree or equivalent military/trade school, or NMEA certification AND a minimum of 4 years of experience, performing a role substantially similar to the essential functions of this role, including 4 years installation and troubleshooting OR an equivalent combination of education and relevant experience
• Ability to travel to customer, OEM, manufacturing locations or other Garmin needed events
• Strong ability to troubleshoot, install and resolve issues with Garmin Marine/RV products in office and field
• Must demonstrate a high level of interpersonal and verbal and written communication skills to work effectively across functional and organizational lines
• Must demonstrate a superior customer-oriented attitude
• Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook
• Must demonstrate an ability to prioritize and manage multiple tasks simultaneously
• Must be team-oriented, possess a positive attitude and work well with others
• Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
• Driven problem solver with proven success in solving difficult problems
• Excellent time management and follow-up skills
• Superior organizational and analytical skills with keen attention to detail and quality

Desired Qualifications

• Bachelor's Degree
• 4+ years of Garmin Marine/RV product installation experience
• Previous experience in a Marine/RV OEM or installing dealer facility
• NMEA Basic/NMEA Advanced Certification

Benefits

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits