Marcus by Goldman Sachs, Lead Instructional Designer Associate - Richardson, TX

About the role

We are seeking a strategic and collaborative Lead Instructional Designer - Associate to drive the design, development, and implementation of high-impact learning solutions within the Asset & Wealth Management (AWM) Team.

Primary Responsibilities

• Team Leadership & Development: Lead, mentor, and develop a team of instructional designers. Provide ongoing coaching, constructive feedback, and professional development opportunities to foster a high-performing, collaborative team culture.
• Stakeholder Engagement & Management: Proactively manage stakeholder engagement by establishing open communication channels, aligning expectations, navigating conflicting priorities, and securing buy-in from business leaders, process owners, and cross-functional partners.
• Project & Resource Management: Oversee the team's project pipeline, allocate resources effectively to optimize productivity, and ensure all learning deliverables meet quality standards, brand guidelines, and project deadlines.
• Learning Solution Design: Design and implement scalable learning solutions that directly enhance the capabilities of our learners, driving key business objectives such as client satisfaction, operational efficiency, and risk mitigation.
• Needs Analysis: Conduct thorough Needs Analysis to identify skill and knowledge gaps, document business requirements, and draft measurable learning objectives.
• Instructional Design Application: Apply instructional design theories and adult learning principles (e.g., ADDIE, SAM, Gagne's Nine Events) to design, develop, and maintain comprehensive learning solutions (eLearning, Instructor-Led, Blended Learning, Videos & Simulations, etc.).
• Content Development: Utilize authoring tools such as Articulate 360 (Storyline, Rise) and the Adobe Creative Cloud suite to build engaging learning content.
• LMS Management: Manage learning content within the firm's Learning Management System (LMS), ensuring proper deployment, tracking, and reporting.
• Continuous Improvement: Proactively identify opportunities to enhance and improve existing learning content and partner with facilitators to drive continuous improvement.
• Cross-Functional Collaboration: Collaborate closely with process owners, SMEs, legal, and compliance to ensure content is accurate, relevant, compliant, and effective.
• Innovation & Best Practices: Stay current with trends and innovations in learning technology and instructional design, advocating for and integrating new approaches to enhance our learning ecosystem.

Basic Qualifications

• Leadership Experience: 2+ years of experience leading, mentoring, or managing a team of instructional designers or learning professionals.
• Stakeholder Management: Proven ability to manage complex stakeholder relationships, influence decision-making, and communicate effectively with senior leadership.
• Instructional Design Expertise: Deep knowledge of instructional design models (ADDIE/SAM) and adult learning theory.
• Certification: Active Associate Professional in Talent Development (APTD) or Certified Professional in Talent Development (CPTD) credential.
• Technical Proficiency: Advanced proficiency with eLearning authoring tools, especially the Articulate 360 Suite (Storyline, Rise).
• Strategic Execution: Demonstrated ability to manage ambiguity and work autonomously, translating high-level strategic direction into concrete project plans and deliverables for the team.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization.

Preferred Qualifications

• Bachelor’s or Master’s degree in Instructional Design, Learning Technologies, or a related field.
• 5+ years in an instructional design role, with at least 2 years in a corporate or financial services setting.
• Experience in financial services or the fintech industry.
• Experience working in or supporting a contact center environment.
• Familiarity with Agile project management methodologies.
• Experience designing for accessibility (WCAG) standards.