Marcus by Goldman Sachs, Delivery Enablement Lead, Associate - Richardson, TX/Draper, UT

About the role

This position is part of the Agent and Customer Experience team within Marcus’ Delivery business unit. Team members help drive operational excellence within Marcus by leveraging best-in-class technologies, analytics, and processes to ensure efficiency and customer satisfaction. The Delivery Enablement Lead will be a highly visible driver of strategic initiatives, ensuring alignment across senior leadership, individual teams, and multiple programs through robust reporting, tracking, and program oversight.

Responsibilities

• Own and develop relationships with stakeholders, collaborating to centralize strategy and develop a narrative that connects all business units.
• Write clear and well-structured business requirements, PowerPoint decks, and other reporting for senior leadership.
• Understand and guide all business initiatives in best practices for project/program creation, tracking, reporting, and risk management.
• Assist in the identification, development, and evolution of KPIs and business metrics to ensure alignment between strategy and measurement.
• Work with business functions and cross-divisional stakeholders (e.g., Engineering, operational leaders, Internal Audit, and internal teams) to identify and implement solutions to business issues.
• Act as a liaison between operational teams, leadership, and other divisions to develop working groups and plans for implementing business solutions.
• Recommend workarounds, value additions, and remove solution bottlenecks for stakeholders.
• Provide ad-hoc reporting and analysis of data, demonstrating the significance of results to senior leadership.

Requirements

• Bachelor’s degree or equivalent experience.
• 3-5 years’ experience with:
  • End-to-end project/program creation and management.
  • Senior leadership presentations using PowerPoint, Excel, Smartsheet, or Tableau.
  • OKR, KPI, and creation of business metrics.
• Strong analytical and problem-solving skills.
• Attention to detail with a “big picture” mindset.
• Experience with senior-level communication and presentations, specifically to business heads and/or C-suite audiences.
• Ability to interpret data to develop action plans for improving business processes.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong judgment and comfort with ambiguity.
• Competitive spirit with the ability to lead, motivate, and stay nimble.
• Experience with project management tools such as MS Project or Smartsheet.

Preferred Qualifications

• Program/Project Management Certifications (CAPM, PMP, or related).
• Advanced analytic tool experience (Alteryx, SQL).
• Experience within consumer banking, particularly covering projects/programs related to regulatory initiatives.

About Marcus by Goldman Sachs

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. It is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.