Jobs · Customer Service · Indiana

Manufacturing Technical Specialist I

Acuity · Crawfordsville, IN · 2 wk ago
On-siteCustomer Service$42k–$75k/yrFull-time

Job Summary

The Technical Specialist will support Acuity's Indiana Production Facility (IPF), and provide day-to-day support that is necessary for maintaining production and manufacturing efficiencies.

Key Tasks & Responsibilities (Essential Functions)

  • Resolving production EOL test issues and escalating complex issues to higher-level or other support teams.
  • Perform regular EOL test systems maintenance, install new PCs, update test software and validate to ensure functionality and optimum performance.
  • Provide production test support, troubleshoot EOL test failures.
  • Support Quality team’s initiatives, goals and objectives, ensuring products are tested correctly to prevent escapes to our customers.
  • Support troubleshooting and root cause of production test system fault, deploy, test, and validate improvements and contribute to CAPA, and 5 Whys initiatives.
  • Work collaboratively with Test Development Engineering to validate and release new test systems into production.
  • Support continuous improvement events such as Kaizen and 5S.
  • "Train test systems users in new hardware, software, or best practices to improve their technical literacy and efficiency."
  • Assist test systems users in resolving hardware, software, or network issues.
  • Monitoring performance of new testers deployed for new products, ensuring issues detected are mitigated without past due action or down time.

Skills and Minimum Experience Required

  • High School diploma plus relevant knowledge and experience or equivalent.
  • Key skills include good communication, problem-solving, and technical knowledge.
  • Minimum 6 months to 1 year of experience in a relevant role (experience in manufacturing or electronics is a plus).
  • Knowledge and experience or familiarity with automatic production tests for electronics.
  • Strong desire to learn and grow.
  • Knowledge in Microsoft Office Suite.

Preferred

  • Associate's Degree in a technical field and 1- 2 years’ experience in a production facility.
  • Familiarity with production test equipment.
  • Continous improvement and team mindset, teachable and works well with others.

Travel requirements

0-25%

Pay Range

The range for this position is $41,600.00 to $74,900.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.

Benefits

  • Health care
  • Dental coverage
  • Vision plans
  • 401K benefits
  • Commissions/incentive compensation depending on the role

About the Role

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

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