Technical Specialist I

Primary Duties And Responsibilities

• Be able to assist lab personnel and general public on questions related to various BD assay's for COVID 19 and the BD Veritor reader.
• Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication (email/chat).
• Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
• Coincide with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to ensure timely follow-up and resolution of all technical inquiries and product issues.
• Supports the 24/7 Technical Service telephone line by providing overnight technical assistance.
• Promote and ensure a culture of privacy and security related to PHI and HIPPA.
• Contribute to team goals and objectives through active participation.

Minimum Qualifications

• A.S. Degree in Life Science or related discipline required.
• 0-2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
• Basic knowledge of LIS or Lab Management Systems.
• Must have effective communication and customer service skills both written and verbal.
• Must be proficient using MS Office Outlook, Word, Excel.

Preferred Qualifications

• Experience as a Cytotechnologist (ASCP) or Medical Laboratory Scientist (ASCP) preferred.
• Bachelor of Science degree with a Life Science focus preferred.
• Experience with medical devices and equipment, experience with BD equipment a plus. Experience on point of care (Veritor) testing preferred.
• Effective planning and organizational skills