Manufacturing Project Manager
About the role
The Manufacturing Project Manager leads customer focused, revenue driving initiatives that grow online sales, improve the digital customer experience, and advance Rock West’s eCommerce strategy. The role manages projects, coordinating with teams in San Diego and Utah, vendors, and customers to launch stock product initiatives, execute customer specific plans, and meet financial, technical, and service goals.
Rock West Composites designs and manufactures advanced composite solutions that power some of the most demanding aerospace, defense, space, and commercial applications. From concept through production, we help our customers turn complex ideas into high performance products. As an employee-owned company, we believe our people are our greatest competitive advantage. If you're passionate about innovation, collaboration, and building products that matter, you'll feel right at home here.
Responsibilities
- eCommerce manufacturing projects from opportunity through completion
- Project scope, schedule, budget, risk, and financial performance
- Customer outreach, quoting, and account support
- Cross-functional coordination across manufacturing locations
- eCommerce customer experience and process improvement
- Supplier coordination and purchasing activities
- Lead eCommerce composite projects from opportunity through close, defining scope, schedule, budget, risks, and KPIs to ensure on-time, profitable delivery.
- Maintain accurate forecasts and order data, monitor job cost performance, and adjust plans to protect margins.
- Complete bids and proposals in support of new business opportunities.
- Create purchase orders and vendor Statements of Work (SOWs) and align suppliers to scope, schedule, quality, and technical requirements.
- Build and execute structured customer outreach to acquire and retain high-value accounts, generate quotes, and transition won work to Program Management.
- Administer the eCommerce Loyalty Program, including eligibility tracking, tier operations, and dedicated services.
- Improve the customer experience through responsive communication, resolution of escalations and returns, and optimization of quoting, order