Manufacturing Liaison Technician - Order Entry - 1st Shift

Job Summary

Our Manufacturing Liaison Technician - Order Entry/Tracker (MLT - OE/Tracker) are Customer Obsessed and problem solvers, strong in data entry, and ideally have a background in a production environment. Our Employees understand how to consistently exceed expectations and deliver. We are doing whatever we can to resolve a customer’s issue. This is the Liaison between our internal departments, Customer Service and Manufacturing.

Great Reasons to Join Koozie Group

• People-first culture
• Flexible schedules
• We will train for all positions!
• Climacontrolled environment (clean and heat/air-conditioning)
• Great benefits, including:
• Medical HSA and HRA plans
• Flex spending accounts
• PPO dental
• VSP vision
• Employee assistance program
• Employer-paid life insurance
• 401(k) with employer match
• PTO - Paid Time Off (vacation, sick, personal)
• Advancement opportunities
• Tuition reimbursement
• Employee referral bonus program
• Employee recognition program
• Employee charitable giveback program (up to $250 value)

Responsibilities

• Act as the link between manufacturing, customer service and the customer to help facilitate orders with inquiries and product changes
• Clarify and communicate order changes with customer regarding product information, ship/delivery dates and order costs
• Continuously review and update orders in the system as needed to ensure accurate and timely delivery
• Review & maintenance orders already in the system per customer request
• Communicate with manufacturing department of order changes
• Aid internal customers on order updates, pricing inquiries, etc
• Cooky shipping details with internal and external customers
• Resolve & communicate inventory/out of stock issues with orders already within the order process
• Run critical departmental reports such as; Same Day Ship & Backorders
• Prepare complete and accurate work including appropriately note accounts as required
• Accountable for tracking all requests received in a 4-8 hour (or less) time period
• Fills in hold slips for other departments when bringing order jackets to office and removing them when order jackets are returned to the appropriate location
• Participate in activities designed to improve customer experience and business performance
• All other duties as required

Qualifications

• High School Diploma or Equivalent
• Must be at least 18 years of age or older
• Must successfully complete pre-employment screenings
• 1-3 years in a customer service environment
• Strong service mindset and demonstrated ability to think quickly and deliver results
• Strong verbal and written communication skills
• Able to demonstrate critical thinking and problem-solving skills
• Proficiency using a computer
• Ability to move quickly through multiple systems to find information and deliver a response based on findings
• Experience using order management systems such as Oracle & Salesforce preferred
• Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
• Previous experience with manufacturing & production highly preferred