Manufacturing IT Support Engineer

About the role

We are seeking a Manufacturing IT Support Engineer to provide technical support for manufacturing IT infrastructure, applications, and end-user systems in a multi-shift production environment. This role involves troubleshooting technical issues, supporting infrastructure and business applications, maintaining documentation, and collaborating with cross-functional IT teams to ensure system reliability and operational efficiency.

Responsibilities

• Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Support physical and virtual server environments running Windows and Linux.
• Maintain and support network equipment in a Cisco environment.
• Aid in incident resolution, issue triage, and business continuity activities.
• Collaborate with internal IT teams to prioritize improvements and resolve technical issues.
• Support deployment and maintenance of manufacturing technology solutions and connected devices.
• Maintain accurate technical documentation and support procedures.
• Assist with workload management and assigned IT operational tasks.
• Support a multi-shift manufacturing environment, including flexible hours and weekend support when required.

Requirements

• A High School Diploma or GED is required.
• A Bachelor's degree is preferred.
• Experience with Windows Server (2016 or later) and/or Linux server administration is required.
• Familiarity with Cisco routers and switches, including basic configuration, troubleshooting, and cable installation, is required.
• A willingness to learn Cisco Software-Defined Architecture (SDA) is preferred.
• Knowledge of Windows Active Directory and ADFS is required.
• Experience with VMware vSphere is required.
• Experience supporting Android and iOS devices, including smartphones and tablets, is required.
• Experience with Microsoft Office 365, SharePoint, and Windows desktops, PCs, printers, and office automation technologies is required.
• Experience with handheld scanners and imaging devices is preferred.
• PowerShell scripting experience is preferred.

Qualifications

• Strong technical troubleshooting and IT support skills are essential.

Skills

• Technical troubleshooting and IT support skills are essential.

Benefits

At HTC Global Services, you'll enjoy a comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.