Manufacturing IT Support Engineer

About the role

The Manufacturing IT Support Engineer supports the reliable and efficient operation of physical and virtual servers, private cloud environments, networks, PCs, and other critical infrastructure components. This role ensures system availability and reliability, troubleshoots and escalates issues, and assists with user system setup and configuration.

Responsibilities

• Manage and support IT infrastructure, including servers, networks, storage systems, telecommunications, and virtualization platforms.
• Collaborate with security teams to implement and maintain security controls, including firewalls, intrusion detection systems, and access controls.
• Configure and maintain networking equipment such as routers, switches, firewalls, VPNs, wireless access points, and QoS configurations.
• Establish and maintain data backup and recovery procedures to support business continuity.
• Maintain system availability by monitoring enterprise systems, identifying potential issues, and resolving them proactively.
• Analyze system capacity and performance trends and provide recommendations for future infrastructure needs.
• Design and implement infrastructure automation and Infrastructure-as-Code (IaC) processes to improve efficiency and consistency.
• Troubleshoot complex hardware and software issues escalated by support teams and document resolutions in the knowledge repository.
• Set up and configure user systems, including operating systems, software applications, and hardware devices.
• Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools.
• Coordinate with IT and business stakeholders to prioritize improvement initiatives.
• Support incident resolution, escalation management, business continuity activities, and cross-functional technical teams.
• Aid in the integration, deployment, and long-term maintenance of applications and hardware.
• Develop, maintain, and share accurate support documentation.
• Support local network equipment in a Cisco-based environment.
• Assist with the physical and virtual server environments running Windows and Linux operating systems.
• Afford emerging technology deployments and infrastructure expansion initiatives.

Qualifications

• A High School Diploma or GED.
• 3–5 years of experience in IT Operations, Operations Support Systems, IT Support, Technical Support, Technical Troubleshooting, or Technical Customer Support.
• Experience supporting enterprise infrastructure environments.
• Knowledge of networking technologies and infrastructure support.
• Experience supporting Windows and Linux environments.
• Strong troubleshooting and problem-solving skills.

Benefits

At HTC Global Services, you will benefit from a comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

What Makes HTC A Great Place To Build Your Future

HTC Global Services offers a collaborative environment where you can work alongside experts, clients, and high-performing teams. We provide long-term career growth opportunities and continuous skill development in emerging technologies. Our commitment to diversity and inclusion ensures a respectful and supportive workplace where everyone feels valued and respected. HTC Global Services is an Equal Opportunity Employer and proudly supports National Minority Supplier Diversity.