Manufacturing Engineer
Lifetime Products · Mascot, TN · 4 wk ago
On-siteEngineeringFull-time
About the role
The role involves managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone and email
- Provide technical solutions to customer issues
- Document and escalate complex issues to senior support team members
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in IT support or customer service
- Strong problem-solving skills
- Excellent communication and interpersonal skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Knowledge of common IT troubleshooting tools
Skills
- Customer service orientation
- Technical aptitude
- Attention to detail
Benefits
- Flexible work schedule
- Competitive salary
- Professional development opportunities
Pay
- $50,000 - $60,000 annually
Schedule
- Monday to Friday, 9 AM to 5 PM