Manual QA Analyst II

This role is part of a team responsible for reviewing requirements, test documentation, functional testing, and end-user training for global corporate tools to support various teams throughout the organization, with a primary focus on Oracle Revenue Management and Billing (ORMB) and Salesforce. The position requires technical proficiency, professionalism, solid communication skills, and an eager attitude.

Responsibilities

• Test and support corporate applications, with emphasis on ORMB (billing, rating, invoicing) and Salesforce (including CPQ), as well as Oracle Cloud and other enterprise applications.
• Develop, execute, and maintain test cases for new and existing application features.
• Validate billing, invoicing, and financial transaction accuracy within ORMB, including SQL-based data verification given the system's data-heavy, UI-light testing profile.
• Report defects, help manage the triage process, and ensure all issues are handled efficiently.
• Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions.
• Work on projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production.
• Participate in meetings and organize work and/or training sessions around new software being introduced into the technology environment.
• Document changes and author documentation on software functionality.
• Provide timely status updates and assist the team in making decisions about release readiness.
• Enhance team and coworkers through knowledge sharing and implementing best practices in day-to-day activities.
• Take initiative to continually learn and enhance technical knowledge and skills.

Requirements

• Bachelor’s degree in computer science or related field.
• 3+ years of experience in software testing.
• Problem-solving skills and project/time management experience.
• Experience with enterprise applications (e.g., Salesforce, ORMB, Oracle Financials Cloud).
• Working knowledge of financial or accounting concepts (e.g., billing, invoicing, revenue recognition, general ledger) sufficient to test and validate financial application workflows.
• Proficiency with SQL for data validation and querying, particularly for backend/database-level testing of billing and financial data.
• Knowledge of test case mapping and execution, test management tools, and test case writing techniques.
• Experience with Web Services / Web APIs including both SOAP and REST.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work independently as well as within a team environment.

Preferred Qualifications

• Familiarity with Salesforce CPQ or other quote-to-cash / order management processes.
• Experience with test automation, JavaScript, web design, web applications, or data structures.