QA Analyst II

About the role

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Responsibilities

• Identifies functional risk and how it applies to test planning and test case creation
• Affords risk for business/customer impact
• Communicates risks that are not mitigated through testing to Senior QA Analyst
• Provides input on user acceptance criteria
• Prioritizes risk and test cases with review by peers and seniors
• Provides feedback to software engineers on features or changes and usability metrics to enhance the user experience
• Reviews test scenarios, test plans, and test cases and provides feedback to ensure coverage of specific features or aspects of the product according to requirements and user acceptance criteria
• Writes and checks own test cases for quality and submits test cases for review
• Conducts systems set-up, and maintains test environments (varies by product)
• Completes manual front-end user testing of features or aspects of products according to test plan; identifies opportunities for automation
• Participates in code reviews and communicates with software engineers and software engineers in test to ensure front-end test coverage based on their code changes
• Identifies bugs or defects, troubleshoots issues, and verifies bug fixes; communicates risks and escalates potential issues that inhibit a quality user experience
• Opens bugs based on issues found during testing and troubleshooting
• Contributes to triage sessions to help resolve bugs or defects in new code or during production; investigates customer requests as needed
• Documents test cases, test results, and release notes (as applicable); contributes to internal documentation throughout release cycle
• Contribute to test automation scripts

Qualifications

• College degree preferred
• Basic understanding of OOP coding concepts
• Knowledge of Insurance Industry
• Experience with CA Agile (Rally), SAFe, qTest

Skills and Abilities

• Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions
• Ability to manage a broad range of deliverables in an ever-changing environment
• Ability to comprehend documentation clearly and effectively
• To work effectively in a team environment
• Excellent verbal and written communication skills
• Analytical - technical aptitude for developing automation
• Detail oriented; demonstrated ability to handle multiple strategic projects and priorities with efficiency and accuracy
• Strong time management and organizational skills
• An inherent drive to solve problems, collaborate with others and mentor team members
• Strong presentation, verbal and written skills as proven with well-written technical, project, client and related communications and presentations

Benefits

• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Education Assistance

Pay

$68,000 - $78,000 / year + Bonus

Schedule

Located and working from an office location. Occasional lifting and/or moving up to 10 pounds. Frequent repetitive hand and arm movements required to operate a computer. Specific vision abilities required by this job include close vision (working on a computer, etc.). Frequent sitting and/or standing.