Manual Encoder/Customer Service Agent

About the role

This position provides customer service while directing passenger movement, handling baggage, and ensuring baggage is directed to the correct locations.

Responsibilities

• Accepts passenger baggage
• Scans bar codes of oversized baggage
• Manually encodes bags with destination information
• Collects and distributes tubs for baggage handling
• Completes computer entries and paperwork as needed
• Completes all safety training as assigned
• Complies with ELS safety programs, policies, and procedures
• Performs additional duties as assigned by management

Requirements

• High School Diploma or GED
• 2 years of relevant work experience
• Ability to work non-traditional hours including weekends and holidays

Preferred Qualifications

• Previous experience in an airport environment
• 2+ years of customer service experience
• Basic computer skills

Skills

• Ability to accept responsibility and follow company procedures
• Ability to solve problems and make decisions
• Ability to build relationships with customers and colleagues
• Ability to organize tasks and complete assignments
• Ability to work collaboratively with others
• Ability to communicate clearly and effectively
• Ability to work under pressure and meet deadlines
• Ability to complete assigned training in a timely manner

Benefits

None specified.

Pay

Details not specified.

Schedule

Details not specified.

Physical Demands

• Lift/carry: Frequently (up to 50 lbs)
• Walk: Frequently
• Sit: Occasionally
• Handle/key: Frequently
• Reach outward: Occasionally
• Reach above shoulder: Infrequently
• Climb/balance: Frequently
• Claw: Infrequently
• Squat/kneel: Occasionally
• Bend/stoop: Occasionally
• Stand: Frequently

Other Requirements

• Must be able to read, write, speak, and understand English
• Must be able to obtain and maintain an Airport Security badge and Customs clearance
• Must comply with ELS Drug and Alcohol policy

Work Environment

The work environment varies by day and is not based solely on a single workday. It may contain dust, dirt, temperature changes, and continual noise that is below OSHA's action level. Work may also involve periods of continual standing in the Airport Concourse.

ELS Statement

Elite Line Services (ELS) is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, gender identity, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, or medical condition. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact elshr@elitelineservices.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability-related technical issues, will not receive a response.