Customer Service Agent

Job Responsibilities

• Handle incoming and outgoing customer service calls (average 75 per shift)
• Resolve common customer concerns
• Accurately enter customer order information into Customer Relationship Management database
• Process documentation requests for initial orders, renewals, and addendums

Qualifications

• Minimum 1-year customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Ability to speak, read and write in English, Spanish preferred

Salary & Benefits

• $19-20/hour
• Medical, Dental and Vision (Eligible first day of employment)
• Flexible Spending Account
• Life & Disability Insurance
• 401(k) with Company Match
• Vacation and Sick Days
• Paid Holidays

About the Role

Shield HealthCare is a company founded in 1957 that focuses on customer satisfaction and employee achievement. They provide medical supplies and serve the caregiving community with a 99% customer satisfaction rating. Currently operating in California, Colorado, Illinois, Ohio, Texas, and Washington, Shield HealthCare is seeking a Call Center Customer Service Agent.

Benefits

Shield HealthCare offers a comprehensive benefits package including Medical, Dental, and Vision insurance (eligible on first day of employment), a Flexible Spending Account, Life and Disability Insurance, a 401(k) with Company Match, paid vacation and sick days, and paid holidays.