Manhattan WMS Analyst

Responsibilities

• Provide production support for Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and integration with other logistics systems
• On-call support for a two shift / seven day per week Distribution Center Operations as needed and/or on-call rotation
• Write SQL queries to research WMS, voice picking and WCS production issues
• Partner with other logistics systems teams to resolve production issues and enable new capabilities in OMS, Manhattan Associates SCI, LM, SOFM
• Identify when software vendors are needed to address production issues and enable new capabilities; partner with them to successfully deliver solutions
• Manage and test integration with parcel carriers
• Timely and effective communication to operations team, technology team, and leadership team of production issue severity, resolution and root cause
• Elicit requirements, analyze, design, write requirements, define test cases, configure, and test capabilities in Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and other logistics systems to support continuous improvement initiatives, process/layout changes, and business requirements within the Distribution Center
• Partner with operations and technology teams to ensure effective change management
• Management, application installation, and troubleshooting of voice pick mobile devices

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Industrial Engineering, Supply Chain Management, Management Information Systems, or related field, or 3+ years of relevant experience in WMS/warehouse systems support
• Experience configuring, testing, supporting and troubleshooting Manhattan Associates Warehouse Management System, required
• 3+ years of experience with SQL, knowledge of Manhattan Associates WMS schema, required
• Ability to participate in on-call rotation to support two shift / seven day per week logistics operation, required
• Experience configuring, testing, supporting and troubleshooting Lucas Voice Picking, preferred
• Experience supporting and troubleshooting Dematic WCS or other WCS, preferred
• Experience configuring, testing, supporting and troubleshooting parcel shipping within Manhattan Associates WMS with carriers - FedEx, UPS, preferred
• Experience with WMS integration with Lucas Voice Picking, Dematic WCS, WES, preferred
• Experience with Manhattan Associates SOFM or other OMS, preferred
• Experience supporting and troubleshooting Manhattan Associates SCI / IBM Cognos Analytics, preferred
• Experience with SOTI mobile device management and troubleshooting, preferred
• Experience with Manhattan Associates MIF and its integration with OMS and other logistics systems, preferred
• Experience with Oracle PL/SQL writing or supporting stored procedures, scheduled jobs, triggers, views, and / or functions, nice to have
• Experience with WMS integration with Manhattan Associates LM, nice-to-have
• Strong communication, problem solving, presentation and analytical skills are crucial
• Strong understanding of how complex application systems integrate and interrelate
• Ability to collaborate with operations team and product owners in designing and developing processes or functionality
• Ability to work with a cross-functional team to define test cases, metrics and resolution guidelines