Manhattan Active WMS Super User

Start date is ASAP for this contract position.

Location: Remote base with heavy travel to Paris, CA; Dallas, TX; Columbus, OH (85-90% travel through late November/early December). Duration: Contract through approximately November/December 2025. Compensation: $75-82/hr W2.

About the Role

This role supports the client's warehouse operations during active WMS go-lives, serving as the critical bridge between floor-level warehouse staff and operational leadership across multiple high-volume project sites.

• Support warehouse go-live events on-site, with heaviest presence during the first two weeks of each deployment and tapering through weeks three and four.
• Serve as the primary operational liaison between hourly floor staff, including forklift operators, and director-level leadership during live system environments.
• Identify when warehouse processes or system behavior are not performing correctly and determine appropriate next steps.
• Escalate confirmed system issues to the client's IT team with clear, accurate documentation and handoff notes.
• Suggest operational solutions based on prior Manhattan Active WMS experience without requiring configuration or development access.
• Communicate system status, issues, and escalation needs clearly to both warehouse floor teams and cross-functional stakeholders.
• Travel to project sites in Southern California (August 24 - mid-September), DFW area Texas (September 28 - mid-October), and Columbus, Ohio (mid-November - mid-December).

Requirements

• Deep hands-on experience with Manhattan Active WMS, specifically the warehouse management module (not labor management, transportation, or omnichannel).
• Demonstrated experience as a super user or operational user in a live warehouse environment, not solely an IT or configuration background.
• Ability to identify, explain, and escalate system and process issues appropriately to technical teams.
• Strong communication skills with the ability to translate operational needs clearly to both floor-level staff and leadership.
• Willingness and ability to travel 85-90% of the time through late November/early December 2025.

Preferred Qualifications

• Experience in a 3PL environment or meaningful exposure to 3PL warehouse operations.
• Background supporting warehouse go-lives or implementation projects in a high-pressure, fast-paced setting.
• Familiarity with warehouse automation environments.
• Prior experience supporting operations in a retail supply chain or high-volume distribution context.

Benefits

• Eligible for Health, Dental, Vision, and 401K.

Pay

$75-82/hr W2.

Schedule

• Contract through approximately November/December 2025.
• 85-90% travel required through late November/early December 2025.