Managing Director, Tech Partner, Collections & Auto Servicing

Job Responsibilities

Lead multiple technical functions of software engineers delivering some of the firm's most visible, complex, and mission-critical programs, with impact spanning departments, platforms, and systems
Set technical and architectural direction across modernization, new build, platform evolution, and AI-enabled automation, ensuring solutions are scalable, resilient, and secure
Drive adoption of cloud-native and event-driven architectures, with a strong preference for AWS-based services and patterns
Partner with enterprise technology leaders to shape strategy across products, platforms, programs, and services, including the effective use of AI, agentic workflows, and automation frameworks
Influence and drive change at the highest levels of the firm, fostering a culture of innovation, engineering excellence, accountability, and continuous learning
Act as a trusted advisor to executive stakeholders across lines of business; remove organizational and technical barriers and secure resources to help teams succeed
Guide teams in the responsible and effective use of AI-assisted development tools, intelligent orchestration, and automation to accelerate delivery and improve quality
Champion the firm's culture of diversity, opportunity, inclusion, and respect while developing the next generation of senior engineering leaders

Required Qualifications, Skills, and Capabilities

• Leadership & Experience: 10+ years of experience in software engineering and senior technology leadership roles, proven experience managing large, complex technology organizations across multiple locations and time zones, demonstrated ability to influence technology strategy and align teams across functions to deliver strategic outcomes, strong track record of building, mentoring, and inspiring senior engineering leaders and high-performing teams
• Cloud & Architecture (AWS Preferred): Extensive hands-on experience with cloud-native architectures, preferably on AWS, deep understanding of microservices, containers, Kubernetes, and service orchestration, strong experience designing and operating event-driven systems (e.g., messaging, streaming, asynchronous workflows), expertise in building highly available, fault-tolerant, and scalable distributed systems
• AI, Agentic & Intelligent Automation: Designing, evaluating, or governing AI-enabled systems, including agentic workflows and intelligent orchestration, strong understanding of AI-assisted software development, including productivity tooling, automated testing, and code generation, ability to guide teams on when and how to use agentic patterns versus traditional automation, experience integrating AI and automation into operational workflows while managing risk, controls, and compliance
• Engineering Excellence: Deep knowledge of modern software engineering practices: CI/CD, infrastructure as code, automated testing, observability, and SRE principles, experience leading large-scale modernization efforts, including legacy migrations and platform refactoring, strong grasp of API-first design, data contracts, and reusable platform capabilities
• Technical Foundation: Advanced expertise in Computer Science, Computer Engineering, Mathematics, or a related technical discipline, strong grounding in system design, algorithms, and software architecture

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.