Managing Director, IT Solution Architecture - Global Services

Role Summary

The Managing Director, IT Solution Architecture — Global Services leads the technology strategy, architecture, and delivery partnership for Applied Materials’ global service organization. This role owns the end-to-end IT solution landscape supporting a large installed base and 10,000+ field engineers, enabling scalable, reliable, and intelligent service operations.

Key Responsibilities

• Service Technology Strategy & Architecture
• Define and own the target-state architecture and multi-year roadmap for global service and field operations.
• Modernize fragmented FSM and service solutions into a scalable, standardized SAP S/4HANA service architecture.
• Establish architectural standards for service processes, integrations, data, mobility, security, and resilience.
• SAP Service Transformation Leadership
• Provide architecture leadership for the SAP S/4HANA service transformation, including transition from customized SAP CRM and legacy FSM tools.
• Design integrated service processes spanning installed base, work orders, contracts, warranties, entitlements, parts, billing, and finance.
• Partner with SAP program leadership to ensure service requirements are built into the core S/4 journey—not treated as extensions.
• Field Service Management (FSM)
• Lead FSM capabilities including dispatching and scheduling, technician mobility, guided workflows, parts and logistics integration, and service execution at customer sites.
• Ensure solutions support global scale, regional variability, and high-availability field operations.
• AI-Enabled Service Innovation
• Drive practical AI use cases across service operations, such as technician assist, predictive maintenance, scheduling and parts optimization, and case triage.
• Ensure AI solutions are secure, governed, and embedded into daily workflows with measurable business impact.
• Business Partnership & Delivery
• Act as a senior technology partner to Service Operations, Service Product Management, and Finance.
• Translate business priorities into clear solution options, roadmaps, and delivery plans.
• Oversee delivery governance to ensure quality, adoption, and performance outcomes.
• Team Leadership
• Build, lead, and develop a high-performing team of solution architects aligned to service domains.
• Establish consistent architecture practices, reusable patterns, and strong collaboration across IT and the business.

Qualifications

• 12+ years of enterprise IT experience with significant leadership in field service and service operations systems.
• Strong experience with SAP service solutions (SAP CRM service and/or S/4HANA Service) and large ERP transformations.
• Deep understanding of FSM processes and technician-centric solutions.
• Proven ability to lead global, cross-functional technology initiatives.
• Experience with FSM platforms such as SAP FSM, ServiceMax, Salesforce Field Service, IFS, or similar.
• Experience applying AI/ML or GenAI to service operations.
• Background in industrial, manufacturing, or semiconductor equipment environments.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time
• Relocation Eligible: Yes