Managing Director, Employee Benefits

Responsibilities

• Lead, coach, and develop the Employee Benefits team, fostering a high-performing and collaborative environment
• Partner with executive leadership to define and execute the growth strategy for the Employee Benefits practice
• Oversee recruitment, development, performance, and retention of Benefits Advisors
• Manage day-to-day operations of the department, ensuring efficiency and high-quality service delivery
• Provide thought leadership on industry trends, compliance updates, and emerging benefit solutions
• Build and maintain strong relationships with insurance carriers and vendor partners
• Stay current on market trends, new products and vendor capabilities
• Partner with clients and/or the Employee Benefits team members to develop multi-year benefits strategies that align with the client’s business goals and employee needs
• Identify resources to educate, implement and maintain client facing employee benefits compliance
• Drive continuous improvement initiatives across the employee benefits department
• Participate in finalist presentations, RFT responses, and strategic prospecting efforts
• Identify opportunities to expand client relationships and cross-sell services
• Ensure compliance with all applicable federal, state, and local regulations
• Oversee benefits communication strategies and implementation of plan changes
• Directs, monitors, and implements Agency processes and procedures relating to the placement of Benefits programs and use of Agency systems
• Makes sure proper use of Agency policies and procedures as it relates to BCH systems including, but not limited to Benefit Point, Outlook, Employee Navigator and ImageRight
• Conducts a minimum of one client meeting, and one account specific carrier meeting with a Benefits Advisor or Service Account Manager, quarterly
• Solves account challenges using integrity driven by strategic negotiation
• Manages departmental budget, forecasting, and carrier production results
• Resolves complex client and account challenges through strategic negotiation
• Represents the agency at industry events, carrier meetings, and networking opportunities

Requirements

• 8–10+ years of Employee Benefits experience within a brokerage or consulting environment
• 3–5+ years of leadership or management experience
• Strong knowledge of group benefits plans, funding mechanisms, compliance regulations, and market trends
• Proven ability to manage client relationships and deliver strategic solutions
• Experience developing and leading high-performing teams
• Strong communication, negotiation, and presentation skills
• Collaborative, solutions-oriented mindset
• Active Life & Health license (or ability to obtain)
• Bachelor’s degree in business or a related field

Skills

• Strong understanding of the commercial Employee Benefits marketplace, including products, funding strategies, and market trends
• Solid understanding of regulatory and compliance requirements related to employee benefits
• Collaborative, solutions-oriented mindset with the ability to think strategically
• Excellent interpersonal skills with the ability to build and maintain relationships with clients, carriers, and internal teams
• Strong organizational skills with a high level of attention to detail
• Analytical and problem-solving abilities to navigate complex client needs
• Proven leadership and supervisory skills
• Strong verbal and written communication skills