Managing Director, Complex Claims

We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. We need to parse the posting. Let's extract sections: - Who We Are: description of AIG. Might be considered "About the company" but not required heading. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. We have "About The Role" heading present. That's content: description of role. Then "Key Responsibilities" with bullet points. Then "Required Experience" list. Then "Compensation for this position includes base salary and eligibility for a bonus..." That's Pay info. Then "In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview". That's Benefits. Then "At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office." That's Schedule (in-office primarily). So we have schedule info. We also have "Get to know the business General Insurance..." maybe not needed. We have "Ready to step up to new challenges? We would love to hear from you." That's application instruction, should be removed. We have "Enjoy Benefits That Take Care Of What Matters..." more benefits description. We have "Reimagining insurance..." etc. That's fluff, maybe can be omitted as boilerplate? It's not specific to role; but it's about company culture. Might be considered not required; but we could keep as part of "About the role"? Probably not needed. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The culture paragraphs may be considered boilerplate? Not exactly legal/EEO, but could be considered fluff. However they contain substantive info about culture, inclusion, etc. Might be considered not required for role but could be kept? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep substantive info about culture, benefits, etc. But we must fit into allowed headings. We could create a section "About the company" but not allowed heading. However we could incorporate into "About the role" or maybe "Benefits". But the instruction says use headings for those specific section names; we can also have other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are the allowed headings; we should not create other headings. So we must fit all content under those headings. If some content doesn't fit, maybe we omit? But we must preserve ALL substantive information. However we could embed extra paragraphs under existing headings, like under "About the role" we can include company description. Under "Benefits" we can include benefits description. Under "Schedule" we can include in-office requirement. Under "Pay" we have compensation. Under "Requirements" we have required experience. Under "Responsibilities" we have key responsibilities. Under "Qualifications" maybe we can split required experience into qualifications? The posting has "Required Experience". Could map to "Requirements" or "Qualifications". We'll decide. We also have "Functional Area CL - Claims AIG Claims, Inc." maybe metadata; we can drop. We need to avoid duplication. Let's extract substantive content: Company description (Who We Are, Get to know the business General Insurance, Reimagining insurance..., Welcome to a culture of inclusion, etc.) This is substantive about AIG. We'll put under "About the role"? Actually "About the role" is about role, not company. But we could still put company description there as part of role context. Might be okay. Role description: "We are seeking an accomplished claims executive to serve as Managing Director, Complex Claims, a key leadership role responsible for driving claim excellence, technical expertise, talent development, and operational performance across a nationwide complex casualty claims organization. This role provides strategic leadership over a team of Complex Claims Directors who adjudicate Auto and General Liability claims and serves as a trusted advisor to senior claims leadership in shaping claim practices, enhancing litigation management strategies, and delivering superior claim outcomes. The successful candidate will be a recognized technical expert, an influential people leader, and a catalyst for organizational improvement and innovation." That's under About the role. Responsibilities: list under Key Responsibilities: we have bullet points grouped under Strategic Leadership, Talent Development & Leadership, Technical Excellence, Quality & Performance Management, Litigation & Vendor Management, Transformation & Innovation. Each has sub-bullets. We'll flatten into

• items. Requirements/Qualifications: "Required Experience" list: many bullet points. We'll put under Requirements (or Qualifications). We'll choose Requirements. Skills: maybe we can extract from required experience: leadership experience, deep expertise, proven ability, exceptional executive presence, strong organizational, analytical, decision-making abilities, ability to influence, demonstrated success leading through change, data-driven approach, advanced knowledge, expertise in evaluating complex exposures, strong understanding of claim operations, hold state all required adjusting licenses. These are skills/qualifications. Could put under Skills. But we already have Requirements; we could split: Requirements = mandatory (licenses, experience), Skills = abilities. However instruction says prefer a few substantive sections over many thin ones. So maybe combine Requirements and Skills into one section? But we have headings for both; we can include both if they have content. We'll include both. Benefits: we have benefits description: "In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview" plus "Enjoy Benefits That Take Care Of What Matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family." Also earlier: "Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan." That's Pay. Pay: base salary + bonus eligibility. Schedule: "At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike." Now we need to output HTML fragment with

  headings and appropriate

  or

  • . We must not include markdown code fences. Let's craft. Structure:

    About the role

    ... role description ...

    ... company description maybe? Could add after role description.

    Responsibilities

    • Strategic Leadership: Partner with senior claims executives to establish and execute the organization's vision for complex casualty claims handling; drive consistency, technical excellence, and operational discipline across a geographically dispersed claims organization; influence enterprise-wide claim strategies, policies, and best practices that improve quality, efficiency, and customer outcomes.
    • Talent Development & Leadership: Lead, coach, and mentor Complex Claims Directors to achieve exceptional technical and leadership performance; build a culture of accountability, engagement, and continuous improvement; identify and develop future leaders through focused succession planning and talent development initiatives; foster an environment that encourages innovation, collaboration, and professional growth.
    • Technical Excellence: Serve as a senior subject matter expert on complex casualty claims, coverage analysis, litigation strategy, and claim resolution; establish and maintain claim handling standards that promote superior customer and business outcomes; provide guidance on high-severity and complex claims, ensuring appropriate reserving, investigation, negotiation, and resolution strategies.
    • Quality & Performance Management: Conduct comprehensive audits and reviews to evaluate claim quality, consistency, and adherence to best practices; leverage data analytics and performance metrics to identify trends, opportunities, and emerging risks; recommend and implement solutions that improve operational effectiveness and claim outcomes.
    • Litigation & Vendor Management: Direct litigation management strategies designed to achieve optimal results while controlling expenses; partner with defense counsel, experts, and vendors to ensure high-quality representation and effective cost management; drive best practices related to litigation strategy, settlement evaluation, and trial preparation.
    • Transformation & Innovation: Champion initiatives that leverage technology, analytics, and automation to improve claim performance; lead organizational change initiatives that enhance efficiency, scalability, and customer experience; continuously evaluate industry trends and emerging risks to position the organization for future success.

    Requirements

    • Leadership experience managing complex casualty claims (a plus).
    • Deep expertise in casualty claims handling, litigation management, coverage analysis, and claim strategy.
    • Proven ability to manage competing priorities in a fast-paced and evolving environment.
    • Exceptional executive presence and communication skills.
    • Strong organizational, analytical, and decision-making abilities.
    • Ability to influence across functions and organizational levels.
    • Demonstrated success leading through change and driving organizational transformation.
    • Data-driven approach to performance management and operational improvement.
    • Advanced knowledge of insurance policies, coverage interpretation, and casualty claim handling practices.
    • Expertise in evaluating complex exposures, damages, litigation risks, and settlement strategies.
    • Strong understanding of claim operations, performance metrics, regulatory requirements, and industry best practices.
    • Hold state all required adjusting licenses or secure within 180 days.

    Skills

    • Leadership and people management.
    • Technical expertise in complex casualty claims.
    • Strategic thinking and influence.
    • Analytical and data‑driven decision making.
    • Communication and executive presence.
    • Change management and transformation leadership.
    • Knowledge of insurance regulations and litigation management.
    But we may be duplicating content; maybe better to not have Skills separate if it's thin. However we have content. Alternatively we could merge Requirements and Skills into one section "Requirements". But we have headings for both; we can include both if they have substantive content. The Skills list we created is somewhat generic; maybe we can extract specific skills from Required Experience list: leadership experience, deep expertise, proven ability, exceptional executive presence, strong organizational/analytical/decision-making, ability to influence, demonstrated success leading through change, data-driven approach, advanced knowledge, expertise in evaluating complex exposures, strong understanding of claim operations, hold licenses. Those are more qualifications than skills. So Skills could be things like "communication", "influence", "analytical". But it's okay. Benefits:

    Benefits

    In addition to base pay, AIG offers a competitive Total Rewards Program that includes health, wellbeing, and financial security benefits, as well as professional development opportunities. A summary of the benefits can be viewed in the 2026 Benefits Overview.

    Pay:

    Pay

    Compensation includes a base salary and eligibility for an annual bonus in accordance with the applicable incentive plan.

    Schedule:

    Schedule

    AIG emphasizes in‑person collaboration; team members are expected to work primarily from the office to foster a supportive, connected environment.

    We should also include maybe a brief company description under About the role or maybe we could add a separate paragraph under About the role after role description. Let's craft About the role paragraph:

    We