Managing Director - Command Center Consulting

Job Description Summary Position Overview The Managing Director is responsible for leading large-scale healthcare transformation programs that combine consulting, advanced analytics, AI-enabled technology, workflow redesign, governance, and change management to improve clinical, operational, financial, and patient outcomes across health systems. This executive leader serves as the senior client advisor, Engagement Executive, portfolio leader, business executive, and innovation champion for a portfolio of Command Center engagements. The Managing Director drives successful customer outcomes while partnering closely with Product, Engineering, Analytics, and Commercial teams to shape future solutions, influence product strategy, and accelerate business growth. The role is accountable for portfolio performance, strategic account growth, client satisfaction, talent development, product innovation, and the establishment of scalable delivery standards across the Command Center ecosystem. The Managing Director is recognized as an internal and external thought leader who helps shape the future direction of healthcare operations. Job Description Key Responsibilities Executive Client Leadership Serve as Executive Sponsor and Engagement Executive for Command Center programsBuild and maintain trusted relationships with C-suite leaders and hospital executivesAdvise senior leaders on enterprise operating models, capacity management, patient flow, workforce optimization, and health system transformation strategiesFacilitate executive decision-making and alignment across complex stakeholder groups.Intervene in critical delivery, scope, stakeholder, and change management challenges to help teams navigate complex environments and achieve outcomesBuild long-term executive relationships that drive customer retention, strategic partnership growth, and future business opportunities Healthcare Transformation & Delivery Leadership Oversee Command Center strategy, design, activation, and optimization initiativesGuide the design of future-state workflows, governance structures, staffing models, operating mechanisms, and change management approachesEstablish and continuously refine delivery methodologies, implementation standards, risk management frameworks, and best practices across the Command Center portfolioEnsure delivery teams achieve measurable operational, clinical, financial, and patient-centered outcomesCollaborate across programs to replicate successful approaches and scale proven transformation methods across the business Product Strategy & Innovation Leadership Maintain executive-level knowledge of the full Command Center ecosystem, including existing capabilities, emerging functionality, customer use cases, and future roadmap prioritiesPartner with Product, Engineering, and AI/Data Science teams to shape product strategy and long-term innovation priorities based on customer needs, market trends, and Voice of the Customer insightsSponsor pilots, beta programs, and innovation initiatives that improve healthcare delivery and operational performanceAdvise commercial and product teams on solution positioning, value messaging, and customer outcome storiesHelp shape integrated solutions that combine technology, governance, workflow redesign, analytics, and change management to drive sustainable results Portfolio & Business Leadership Manage a portfolio of strategic accounts and enterprise healthcare transformation engagementsOwn portfolio financial performance, including revenue, margin, utilization, renewal, and growth objectivesIdentify, position, and convert expansion opportunities within existing customer accountsPartner with Commercial teams to support business development, executive sales discussions, and strategic account planningDevelop executive-level business cases, investment strategies, and transformation roadmaps with customers.Drive customer referenceability and long-term retentionBalance and allocate resources across customer implementations, upgrades, expansion opportunities, strategic initiatives, and new-product pilotsInfluence portfolio prioritization decisions to optimize customer outcomes, delivery effectiveness, and business performance People, Culture & Organizational Leadership Lead, mentor, and develop consulting, program management, analytics, and transformation leadersEstablish clear expectations as a people leader and promote accountability across the organizationFoster a culture of innovation, collaboration, learning, accountability, and continuous improvementLead succession planning, talent reviews, leadership development, and workforce planning activities.Support hiring, onboarding, performance management, compensation planning, and employee development programsChampion initiatives that enhance team morale, strengthen culture, and support long-term organizational growth Enterprise & Market Leadership Serve as an internal and external thought leader in healthcare operations, Command Centers, patient flow, capacity management, and digital transformationPublish insights, contribute to industry forums, and represent the organization at conferences, executive events, and customer advisory boardsMonitor healthcare, technology, regulatory, and operational trends to inform customer strategy and business directionShape product investment priorities and strategic growth opportunities based on emerging industry needsPromote collaboration across GE HealthCare businesses to create integrated customer solutions and growth opportunitiesRepresent the organization as a trusted voice in healthcare transformation and operational excellence Required Qualifications Bachelor's degree required12+ years of progressive leadership experience in healthcare consulting, healthcare operations, healthcare technology, operational transformation, or related fieldsExperience with people leadership, career guidance, and HR functionsDemonstrated success leading enterprise-scale healthcare transformation initiativesExperience serving as a trusted advisor to executive and C-suite stakeholdersProven ability to manage portfolios of strategic customer engagements and achieve financial performance targetsDeep expertise in patient flow, access, capacity management, care coordination, Command Centers, and healthcare operations improvementDemonstrated experience influencing product strategy, innovation initiatives, or healthcare technology roadmapsProven success leading cross-functional teams spanning consulting, analytics, product, engineering, and commercial organizationsExceptional executive communication, presentation, facilitation, and relationship management skillsAbility to travel to client sites (Up to 75%) Preferred Qualifications Master's degree in Healthcare Administration, Business, Public Health, Engineering, Analytics, or related fieldExperience with Command Center solutions, digital operations centers, capacity command platforms, or related healthcare technologiesExperience with AI-enabled operational tools, predictive analytics, simulation modeling, and advanced healthcare analyticsExperience leading or sponsoring healthcare software, data, interoperability, cloud, analytics, or AI-enabled transformation initiatives in partnership with hospital IT, operational, and clinical leadership.Demonstrated industry thought leadership through publications, conference presentations, advisory boards, or professional recognitionLean Six Sigma, operational excellence, change management, or related certificationsExperience launching new products, services, consulting offerings, or healthcare technology solutions We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $193,600.00-$290,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: September 18, 2026