Managing Client Services Director (Water/Wastewater/Infrastructure)

About the role

We are seeking a Senior Client Service Manager (CSM) to lead strategic client development for priority municipal clients in the West region. This role is designed for an experienced relationship leader who understands municipal operations, major capital program funding and delivery, and the challenges of affordability, regulatory compliance, and community expectations.

Responsibilities

• Serve as CSM for one to three Type I clients, including at least one top-tier Area or Market Sector client.
• Lead and administer complex client portfolios (projects and pursuits) to achieve sustained revenue growth, profitability, and strategic expansion.
• Own and execute multi-year client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones; calibrate performance quarterly with Business Unit and Area/Market leadership.
• Define and communicate a clear client vision to the Client Service Team (CST), ensuring alignment with BC and client business objectives.
• Build, lead, and coach high-performing CSTs, establishing accountability for growth, delivery excellence, and risk management.
• Engage and align enterprise-level SMEs and Delivery leaders (minimum five) to expand service breadth and deepen strategic impact.
• Maintain executive-level, trusted advisor relationships and structured client engagement (minimum 20% direct engagement).
• Lead communication of BC’s value proposition through measurable outcomes recognized by the client and oversee the full client experience across project lifecycle stages.
• Identify, assess, and manage enterprise-level risks affecting both client and BC performance.
• Ensure accurate client data and portfolio visibility within BC systems to support governance and decision-making.
• Collaborate with Business Unit leadership on resource planning, investment decisions, and staffing strategy tied to client portfolio performance.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Skills and Competencies

• Enterprise-level capability in managing complex, high-value client portfolios to drive sustained revenue growth, profitability, and strategic expansion.
• Strong executive judgment balancing growth ambition with risk management, delivery excellence, and long-term partnership health.
• Exceptional ability to identify, shape, and secure transformational business opportunities, including executive-level go/no-go decisions and pursuit strategy leadership.
• Proven success serving as strategic sponsor or Sales Leader on major, high-impact pursuits.
• Deep expertise in developing and sustaining C-suite and board-level client relationships.
• Advanced ability to translate market forces, funding dynamics, regulatory environments, and stakeholder priorities into enterprise growth strategies.
• Demonstrated capability to assess capability gaps, influence investment decisions, and mobilize cross-functional talent to capture new markets.
• Exceptional leadership presence with the ability to inspire, align, and hold multidisciplinary teams accountable across regions and business units.
• Strong governance acumen, including policy development, decision-support frameworks, and enterprise change leadership.
• Advanced strategic planning, executive engagement, and communication expertise.
• Sophisticated risk identification, mitigation, and portfolio management capability at enterprise scale.
• Proficiency leveraging digital platforms, data analytics, and AI-enabled tools to enhance client and business performance.

Requirements

• A minimum of 20 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.
• A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.

Qualifications

• Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role.
• Demonstrated success in cultivating and expanding long-term client partnerships and achieving growth objectives.
• Proven ability to win highly competitive projects through disciplined capture planning and positioning.
• Understanding capital planning, funding mechanisms, regulatory drivers, and utility operations.
• Experience collaborating with technical delivery teams, pursuit teams, and executive leadership.
• Proven ability to recruit, develop, and mentor high-performing teams, fostering a culture of collaboration and growth.
• Effective communication and facilitation skills with the ability to influence without formal authority.
• Knowledge of large-scale CIP programs, alternative delivery models, and advisory/strategic services.
• Working knowledge of engineering scopes, project schedules, and project delivery risks.

Benefits and Other Compensation

• We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance.

About Brown And Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities.