Managers Control Self-Assessment (MCA) Lead Analyst – US Consumer Cards Marketing

About the role

The MCA Lead Analyst plays a critical role in designing, implementing, and overseeing a comprehensive and robust Managers Control Self-Assessment (MCA) framework, also recognized in the industry as the Risk & Control Self-Assessment (RCSA). In this position, you will lead the execution of risk management activities for the US Consumer Cards Marketing Organization (with a dedicated focus on E-mail and Direct Mail campaign execution), driving proactive identification, escalation, and remediation of significant control issues and operational risk events.

Responsibilities

• Marketing Operations Risk Governance: Provide end-to-end operational risk management support for Marketing Operations teams, specifically overseeing control design and execution across E-mail and Direct Mail channels.
• MCA / RCSA Program Oversight: Lead and execute core activities within the Managers Control Self-Assessment (MCA) / Risk & Control Self-Assessment (RCSA) program.
• Attestation & Quality Assurance: Oversee and coordinate recurring MCA attestation cycles (annual, semi-annual, quarterly, and monthly), ensuring rigorous quality oversight, governance, and management reporting.
• Risk Identification & Issue Remediation: Proactively identify, assess, and evaluate emerging operational risks, control deficiencies, and operational events to ensure timely remediation and root-cause resolution.
• Policy & Framework Alignment: Ensure all MCA activities are executed in strict accordance with the enterprise Operational Risk Management (ORM) Policy, Standards, and Procedures.
• Key Performance & Risk Metrics: Regularly monitor Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure and report on the effectiveness of business controls.
• Inventory & Gap Management: Maintain a robust MCA control inventory and reporting dashboard, delivering clear visibility into control gap statuses, action plans, and quality control processes.
• Transformation & Best Practices: Drive continuous improvement, risk transformation initiatives, and operational consistency across business units and functional teams.
• Ethical Decision-Making & Compliance: Champion sound risk assessment and ethical judgment across business decisions to safeguard the firm’s reputation, clients, and assets, ensuring complete adherence to all applicable laws, regulations, and corporate policies.

Qualifications

• Experience: 6–10 years of progressive experience in operational risk management, internal audit, compliance, or risk & control governance within the financial services industry.
• Domain Expertise: Strong, demonstrated knowledge in the design, testing, execution, and lifecycle management of internal controls and risk assessments.
• Analytical & Critical Thinking: Exceptional analytical acumen with the ability to synthesize complex data, identify underlying risk trends, and drive actionable solutions with urgency.
• Stakeholder Engagement: Proven ability to build trusted partnerships, facilitate constructive debate, and secure buy-in across multidisciplinary stakeholders.
• Communication Skills: Excellent verbal, written, listening, presentation, and influencing skills, with the ability to articulate risk concepts clearly to senior leadership