Managers Control Self-Assessment Group Manager - Branch & Payments

Accountable for management of complex, critical, or large professional disciplinary areas. Leads and directs a team of professionals with a comprehensive understanding of multiple areas within a function and how they interact to achieve business objectives. Applies in-depth understanding of the business impact of technical contributions. Requires strong Retail Bank and Mortgage business knowledge. Generally accountable for delivery of a full range of services to one or more businesses or geographic regions. Excellent communication skills are required to negotiate internally, often at a senior level, with some external communication as necessary. Exercises control over resources, policy formulation, and planning, primarily affecting a sub-function. Involved in short- to medium-term planning of actions and resources. Full management responsibility of a team or multiple teams, including performance evaluation, compensation, hiring, disciplinary actions, terminations, and budget approval.

Responsibilities

• Establishes and oversees the application of operational risk policies, technology, tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assesses risks and drives actions to address root causes that persistently lead to operational risk losses by challenging historical and proposed practices.
• Governance and oversight may include (but is not limited to) technology operational risk and cyber risk.
• Serves as an oversight function working with the In-Business Operational Risk (OR) and Independent Risk Teams.
• Drives Operational Risk Anticipation, Mitigation, and Loss Recovery (and respective Recovery Plans).
• Ensures Operational Risk Policy implementation and exception approvals.
• Informs Operational Risk Council on Sub-Segment Level OR-related matters.
• Attends In-Business Risk Committees.
• Leads the development of new/change initiative risk assessments in partnership with business project teams.
• Functions as a line of business subject matter expert in the development of cross-line-of-business/cross-channel project risk assessments.
• Liaises with Business Operational Risk Management (ORM) on residual risk mitigation strategies for covered initiatives.
• Participates in post-implementation reviews to assess potential new or emerging residual risks.
• Exports best practices and common risk, controls, and corrective actions through Framework Papers.
• Ensures that Citi-wide Key Operational Risks (KORs) and Key Risk and Control Indicators (KRCIs) are communicated and understood by businesses.
• Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. Drives compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency. Creates accountability for those who fail to maintain these standards.

Requirements

• 10+ years of relevant experience.
• Significant experience in Operational Risk is a must; other risk and control disciplines (e.g., credit, market) are a plus.
• Experience in Internal Audit or Financial Control is desirable.
• Expertise in the following areas is beneficial: New/Change Initiative Risk Assessment, Fraud Awareness and Risk Management, Operations and Systems (Information Security Standards, Vendor/Outsourcing Management), MCA Legal and Regulatory Compliance.
• Management experience in a global operations environment with complex, globally distributed teams.
• Excellent communication skills (verbal and written), including experience communicating with senior leaders.
• Excellent influence and partnership skills.

Qualifications

• Bachelor’s/University degree; Master’s degree preferred.

This position is a critical leadership role responsible for oversight of the Branch and Payments MCA portfolio, managing approximately 7 FTEs and more than 400 controls mitigating significant risks in the Retail Bank's most operationally and regulatorily complex processes. The role provides end-to-end oversight of control design and performance, issue management, MCA lifecycle activities, audit readiness, and risk mitigation efforts in alignment with the Controls Target Operating Model (TOM).

Pay

Full-time salary range: $163,600.00 - $245,400.00. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Available offerings may vary by jurisdiction, job level, and date of hire. For additional information, visit citibenefits.com.

Skills

• Analytical Thinking
• Assessment
• Business Insights
• Constructive Debate
• Controls Lifecycle
• Controls Management
• Data Quality Management
• Digital Skills (Including AI)
• Risk Management Lifecycle
• Stakeholder Management

For complementary skills, refer to the above list or contact the recruiter.

Schedule

Full time.

Primary location: New York, New York, United States.