Manager, Youth Operations

About the role

The Manager of Youth Operations is responsible for the comprehensive management and safe operation of onboard Youth Programs across the US and Australia fleet of 29 ships carrying over 1 million youth annually. This role leads the vision, execution, and operational efficiency for Turtles, Camp Ocean, Circle “C,” and Club O2.

Responsibilities

• Lead development and daily operations for onboard Youth Programs (Turtles, Camp Ocean, Circle "C," and Club O2), ensuring adherence to department standards, policies, and procedures.

• Support programming and partnership activations that enhance guest experience and align with company goals.

• Oversee team scheduling, leader development and promotion plan.

• Resolve escalated guest issues.

• Oversee the implementation and management of training curriculums, including Youth Staff Academy, to ensure staff are fully prepared to cultivate a safe and welcoming environment for children, teens and families.

• Develop guest technology for Youth Programs to enhance efficiency, compliance, child safety, and guest experience. Utilize technology to help manage guest flow, revenue transactions, compliance requirements, and required reporting.

• Build and enhance revenue streams, increase current revenue, and minimize costs to deliver greater profitability year over year for the department, including initiatives like Night Owls, rentals, arts & crafts and Build-A-Bear Workshop. Implement effective cost control measures while maintaining the quality of entertainment offerings.

• Oversight guest communication channels such as HubApp, Scala, website, and printed materials tied to Youth Programs.

• Ensure quality control and operational excellence across all youth and family operations, providing ongoing evaluation to ensure a consistent and premium guest experience.

• Lead Fleet Leadership by managing and mentoring Fleet Supervisors to maintain and optimize standard operating procedures, daily functions, entertainment programming, operations, and supply guidelines.

• Manage the shipboard team of Youth Programs Directors and Supervisors, providing leadership, guidance, and training to ensure they are knowledgeable and strategic leaders.

• Implement targeted training programs and training colleges, providing growth opportunities, and fostering a collaborative culture that encourages feedback and innovation.

• Plan and prepare financial plans for operating expenses and capital IT investments in excess of $6M. Continuously monitor and adjust plans based on guest behavior, sourcing, and operational dynamics. Ensure revenue targets are set and achieved.

• Establish clear usage guidelines for resources, inventory, and supplies to maximize efficiency for four core youth programs, high-visibility events, seasonal holidays, and branded activations, ensuring timely and budget-compliant delivery. Lead initiatives focused on streamlining process and reducing expenses.

• Partner with Sourcing, Procurement, Purchasing, Legal, and Compliance teams to develop strategies, negotiate contracts, and manage vendor relationships. Optimize cost savings, ensure high-quality service, and identify and mitigate supply chain risks.

• Manage personal and direct reports' travel arrangements and expenses in line with Carnival Cruise Line’s policies. Ensure all travel is cost-effective and compliant, and submit expense reports promptly.

Qualifications

• Bachelor's Degree in Education, Entertainment Management, Business, Hospitality and Tourism, Sports and Recreation, or related field. Master’s degree preferred.
• 5+ years experience in a similar role centered on youth programs operations and management. Previous cruise ship experience is a plus.
• Proficient in Microsoft Office 365 applications with advanced skills in Excel, Word, and Power Point. Oracle and online databases is a plus.
• Create polished presentation materials, prioritize and manage multiple projects at any one time, manage demanding timelines and implementation schedules, possess strong communication skills and leadership experience.
• Experience operating a youth program and leading a team. Previous cruise ship experience is a plus.