Manager Workplace Operations

About the role

Join our Cause to create a person-focused and economically sustainable health care system. As a member of the Facilities and Physical Security team, our Managers of Workplace Operations oversee the day-to-day operations of a facility or portfolio of facilities leading a team of facilities management, facilities engineering and workplace strategy staff.

Responsibilities

• Oversee the maintenance, repair, and upkeep of our facilities, including HVAC, plumbing, electrical, and other systems.
• Understand critical assets and the risks/impacts of their failure. Proactively communicate risks and remediations to clients.
• Closely work with vendor partners and subject matter experts to ensure that the proper maintenance, emergency response and change management are being employed.
• Develop and implement short and long-range Workplace Strategy, identifying alternative solutions to minimize costs, maximize space optimization, attract and retain employees and address employee trends of the future.
• Manage warehouse/inventory management and budget.
• Set direction for team to provide CAFM software, maintain all building floor plans, track and report all occupancy/vacancy, and provide tools and information on REAF website.
• Manage relationships with vendors, contractors, and service providers to ensure timely and cost-effective delivery of services.
• Coordinate space planning, layout, and allocation to ensure efficient use of facilities and alignment with business needs.
• Identify opportunities to improve operational efficiency, reduce costs, and enhance the overall workplace experience.
• Provide exceptional customer service to employees, visitors, and stakeholders, ensuring prompt resolution of facilities-related issues and requests.
• Manage budgets, track expenses, and ensure cost-effective operations.
• Ensure compliance with relevant laws, regulations, and industry standards, and identify and mitigate risks associated with facilities operations.
• Supervise and mentor a team of facilities staff, including coordinators, technicians, strategists and contractors.
• Manage small to medium-sized projects, including renovations, upgrades, and special events.
• Foster strong relationships with stakeholders, including employees, management, and external partners to ensure effective communication and collaboration.

Qualifications

• Bachelor’s Degree and 7-10 years of experience in facilities management, operations, or a related field, with at least 2 years in a management role or equivalent combination of education and experience.
• CFM (Certified Facilities Manager) or FMP (Facilities Management Professional) certification preferred.

Skills and Attributes

• Strong leadership, management, and communication skills.
• Excellent problem-solving, analytical, and organizational abilities.
• Leadership and teamwork orientation.
• Relationship Management.
• Demonstrated ability to manage and complete projects successfully and within budget.
• Demonstrated ability to maintain a professional corporate office facility or portfolio of facilities, teams and budgets.
• Demonstrated ability to minimize costs and maximize space optimization.
• Demonstrated ability to develop and implement short and long-range Workplace Strategy to minimize costs and maximize space optimization.
• Demonstrated ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Proficient in MS Office, Google Suite, and facilities management software (e.g., Serraview, Famis 360, Tango, FM:Systems, Planon).
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired.

Pay

The expected hiring range for a Mgr Workplace Planning and Operations is $101,200.00 – $125,000.00, depending on skills, experience, education and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for this role is $95,000.00 – $155,000.00.