Manager, Workforce Operations

About the role

The Manager of Workforce Operations plays a crucial role in ensuring the effective delivery of workforce services, program compliance, and performance monitoring. They oversee the day-to-day operations of the talent teams and are responsible for managing the career development specialists' files.

Responsibilities

• Ensure effective delivery of Workforce Innovation and Opportunity Act, Trade Adjustment Assistance, and Reemployment Services and Eligibility Assessment and other workforce development services under the auspices of the Executive Vice President, Workforce.
• Deliver customized training and other training products, including ITA (individual training accounts), ensuring individuals are tracked and documented in OSMIS and Salesforce.
• Oversight and safety of all staff present within the Michigan Works! service center.
• Oversee the daily operations of the talent teams service delivery for WIOA DW/Adult and TAA in Berrien, Cass, and Van Buren counties.
• Maintain and share knowledge with the talent team of current services, high-demand sectors, and job openings.
• Develop and manage relationships with community partner agencies and businesses.
• Develop and implement an ongoing effective workgroup geared towards addressing operational challenges as needed.
• Manage attendance, performance, development, training, and discipline for direct reports.
• Ensure the talent team provides great customer experience for job seekers, resulting in customer satisfaction.

Requirements

• Bachelor’s degree or equivalent professional experience in business, human services, workforce development, or a related field.
• Knowledge of workforce development programs and local labor market demand.
• Strong interpersonal, communication, and leadership skills with the ability to collaborate effectively with supervisors, peers, and staff.
• Demonstrated ability to hire, train, develop, supervise, and manage staff.
• Ability to work independently, manage multiple priorities, and successfully lead a variety of projects in a fast-paced environment.
• Strong critical thinking, problem-solving, and decision-making skills.
• Ability to maintain discretion, confidentiality, and sensitivity to diverse backgrounds, perspectives, and experiences.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), virtual meeting platforms.

Preferred Experience

• Prior Case Management experience.
• Knowledge of database systems including, but not limited to OSMIS and Michigan Talent Connect.

Physical Requirements

• Must be able to lift to 25 pounds at times.
• Must be willing and able to travel between offices located in Benton Harbor and Paw Paw, MI.

Benefits

Competitive salary & benefits, flexible and open, opportunities for development, growth and giving back.

Pay

Competitive salary.

Schedule

Flexible schedule.