Manager, Workers' Compensation Claims

About the role

This is an operational leadership role where accountability and follow-through aren’t optional — they’re the job. You’ll be responsible for real outcomes: closure rates, average claim costs, time-to-resolution, and client satisfaction. When results aren’t where they need to be, you’re expected to move quickly. The work is both internally focused and client-facing, so you’ll regularly split attention between team development and external relationship management.

Responsibilities

• Lead end-to-end workers’ compensation claims operations — owning performance metrics, client outcomes, and team accountability across the full program.
• Run a disciplined operating rhythm including daily huddles, weekly scorecard reviews, and monthly 1:1s so every team member has a clear view of how they’re performing against goals.
• Coach and develop claims professionals through structured feedback, timely performance conversations, and targeted development plans — addressing underperformance directly while investing in top performers.
• Leverage AI and data reporting tools to streamline claims workflows, identify performance gaps early, and build data-informed strategies that improve outcomes across the program.
• Translate company and department priorities into a focused 30–90 day operating plan, tracking progress relentlessly and course-correcting quickly when results fall short.
• Deliver monthly claims status reports for key accounts and weekly performance updates to the Executive team.

Requirements

We're looking for someone with a legal or claims background — attorney-level training or equivalent experience with workers’ compensation systems is strongly preferred. Relevant Hawaii WC experience is a plus, but a strong learner with solid leadership fundamentals and a track record of ownership can get up to speed quickly. A JD is preferred; Hawaii Bar admission or eligibility is a plus.

Qualifications

You’re probably a fit if you:

• Ran structured operating rhythms and used them.
• Had consistent 1:1s, scorecard reviews, and performance check-ins — and your team performed better because of them, not despite them.
• Coached people at every performance level.
• Identified workflow problems, designed fixes, and saw them through to implementation — not just flagged them for someone else.
• Stayed steady in high-stakes client situations.
• Navigated escalations that required both clear communication and sound judgment — and the relationship held.
• Managed outside counsel and advised internal stakeholders simultaneously.
• Coordinated legal strategy while also keeping leadership informed and protecting organizational interests — without letting either side wait.

Benefits

At ProService, compensation is tied to performance. Strong results are recognized and rewarded, and there are clear paths to advance within the Claims leadership track and into broader operational leadership across the organization.

Pay

The base compensation for this position is $135,000 – $160,000 per year, commensurate with experience and qualifications.

Schedule

This role is based out of our Hawaii Kai office. We offer a flexible hybrid schedule that gives you the structure of in-person collaboration with the flexibility of remote work. In office: Tuesday – Thursday | Remote: Monday & Friday