Manager, Work Orders

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For over three decades, we've been committed to caring for communities where residents love to live—pairing well-maintained homes with exceptional service and sought-after locations. We maintain a richly diverse and inclusive culture where team members feel welcomed, valued, and set up to do their best work.

This role is based on-site at Park La Brea, a 4,249-unit property in Los Angeles, CA.

About the role

As Manager, Work Orders at Park La Brea (PLB), you own all interior, non-unit-turn service operations, ensuring resident and building service requests are completed promptly, safely, and to Prime’s quality standards. Reporting to the VP, Property Management (PLB), you lead the interior Paint Technician and inspection team and coordinate interior service requests handled by contracted service providers and other third-party vendors. You partner with the unit-turn, facilities, and leasing teams to keep occupied homes and interior common areas well maintained.

You drive strong response times, first-visit completion, and resident satisfaction, bringing clear communication and a continuous-improvement mindset to everything from dispatch through quality assurance. This role requires frequent mobility across community grounds, units, and work sites.

Responsibilities

• Operations & Service Delivery
  • Own all interior, non-unit-turn work orders at PLB, including those handled by contracted service providers and third-party vendors.
  • Prioritize, assign, and dispatch service requests to meet response-time and completion targets, communicating clearly with residents and team members.
  • Coordinate parts, supplies, and vendor support needed to complete interior service work, procuring through the Facilities purchasing and warehouse function.
• Vendor Management
  • Oversee pest-control service for interior and unit-related requests, holding the vendor to clear scope and response standards.
  • Manage day-to-day relationships with third-party and unionized vendors, coordinating scope, quality, schedule, and compliance.
  • Hold dotted-line oversight of third-party vendors for interior service requests, pest control, and other services.
• Team Leadership & Development
  • Lead, schedule, and develop the interior Paint Technician team, setting clear expectations and fostering an inclusive environment.
  • Recruit, train, and retain skilled service team members; partner with HR on performance management and work-related injuries.
  • Collaborate with the broader Facilities department to align priorities and ensure clear communication.
• Quality, Safety & Compliance
  • Identify and resolve interior safety and risk items promptly, escalating as needed.
  • Direct interior work-order quality assurance and inspection to ensure completed work meets Prime’s standards.
  • Audit completed work orders for quality, completeness, and adherence to standards.
  • Champion operational excellence and safety, ensuring OSHA and EPA/lead-safe compliance.
• Reporting & Continuous Improvement
  • Prepare, monitor, and report on the interior occupied budget, identifying variances and opportunities for improvement.
  • Track response time, completion rate, and cost metrics; report results and trends to leadership.
  • Pursue continuous improvement by monitoring open work orders, aging, and recurring issues to drive first-visit completion and reduce callbacks.

Requirements

• 5+ years of apartment or facilities maintenance/service experience, including direct team leadership.
• Strong working knowledge of general interior apartment maintenance and service trades, with vendor/contractor management experience.
• Strong organizational, scheduling, and prioritization skills; effective communication and coaching abilities.
• OSHA familiarity; EPA/lead-safe (RRP) certification or willingness to obtain.
• Proficiency in MS Office (Word, Excel, Outlook, Teams) and property management software.
• Valid driver’s license for operating a community or company vehicle.
• Authorized to work in the United States.
• Alignment with Prime’s PRIME values: Passion, Responsibility, Inclusion, Mindfulness, and Excellence.

Preferred:

• 3+ years of experience managing a team at a large (600+ unit) property.
• Multifamily residential operations experience.
• Experience managing a high-volume service or dispatch environment.
• Hands-on experience with RealPage or similar property management software.

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a birthday day off, and a day to volunteer.
• Paid Parental Leave.
• 401(k) plan with potential company match.
• Tuition reimbursement for continuous learning and career development.
• Exclusive housing discounts at Prime-managed properties.

Pay

$121,730 annually + annual discretionary bonus.

Schedule

Monday through Friday, 9:00 am to 6:00 pm.