Manager, WNBA & Group Accounts
About the role
The Manager, WNBA & Group Accounts is responsible for driving vision and strategy within PIVOT Travel. This person is an effective communicator who focuses on performing for current clients and building a vision for the future of Pivot Travel's clients, including the WNBA and other group accounts. The ideal candidate has a strong understanding of travel agency sales and comprehensive logistics.
Essential Duties and Responsibilities
- Uncover new opportunities within the group and individual travel space
- Provide ongoing support to other team members with day-to-day operations through client interaction, liaison between hotel and client, and other administrative support when needed
- Outline event requirements with clients (dates of stay, room/meeting space needs, concessions, special requests, etc)
- Understand the client’s needs, budget, and requirements for each opportunity
- Strategically source hotels for each opportunity and generate hotel reports
- Negotiate proposals with hotels to achieve the best rate and most conducive concessions based on client preferences
- Contract request/redlines within an efficient time frame
- Finalize & execute contract agreement with client and hotel
- Utilize Salesforce to build pipeline, manage opportunities, and track data
- Provide support to client for additional services needed (commercial air, charter air, charter ground transportation, rentals, black-car service, long-term/short-term rentals)
- Build and maintain strong partner relationships with all properties, NSO’s, and clients
- Manage last-minute requests, needs, or changes. Follow up with client and hotel on any feedback or challenges encountered during the stay
- Report weekly to Senior Vice President, Pro Sports & Group Accounts
- Work with Travel Division finance team on any specific pick up reports, commission, or hotel support
Success Criteria
- Meet and exceed individual and department revenue goals on behalf of travel clients
- Demonstrate commitment to PIVOT and PIVOT clients
- Communicate to leadership on sales outreach activity and revenue pipeline projections
- Lead and update travel clients on latest developments and relevant industry news
- Act in the best interest of company objectives and collaborate with fellow team members and senior leadership
- Use sound judgment and personal discretion in representing the company’s values and objectives inside and outside of the office
Qualifications
- Drive and toughness to effectively manage multiple demanding critical projects in a fast-paced, technical environment and rapidly evolving industry
- Advanced negotiation skills
- Knowledge of all aspects of travel (hotels, charter/commercial air, ground transportation, rentals, catering, etc)
- Strong interpersonal skills to be able to effectively manage different relationships with clients & hotels
- Excellent presentation, written, and oral communication skills
- Experience using CVENT, Salesforce, MS Office, Google Suite
- BA/BS in Business, Sports Management, Marketing or other related disciplines
- 3-5+ years of experience in sales, marketing and business development, 3rd Party/Hotel, or team operations related position
- Expert knowledge and understanding of group logistics/ Hotel logistics from both a competitive and business perspective
- Existing book of business and industry relationships
- Acute attention to detail, organization, and efficiency
Employment Practices
PIVOT Agency values diversity and treats all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other