Manager, Warehouse Technical Support

Responsibilities

• Manage, coach, and develop a team of Warehouse Support Associates, including hiring, onboarding, training, performance management, and scheduling
• Establish clear expectations, workflows, and service-level standards for warehouse technical support
• Foster a culture of accountability, collaboration, and continuous improvement
• Ensure appropriate coverage for on-site and remote support across shifts, weekends, and peak periods
• Oversee day-to-day technical support for warehouse devices, systems, and infrastructure, including:
• Handheld scanners, tablets, workstations, printers, and mobile devices
• Warehouse Management Systems (WMS) and related applications
• Conveyors, sortation systems, and warehouse automation tools
• Network connectivity and basic hardware/software troubleshooting
• Ensure rapid triage, escalation, and resolution of issues that could impact production or safety
• Maintain system health, monitor recurring issues, and identify root causes to prevent downtime
• Partner with Warehouse Operations leadership to align technology support with operational priorities and peak demands
• Collaborate with Corporate IT, Engineering, and vendors on system upgrades, rollouts, maintenance, and issue resolution
• Act as the warehouse point of contact for technology incidents, planned changes, and improvement initiatives

Qualifications

• 5+ years of experience in warehouse operations support, IT support, or technical operations, with at least 2 years in a leadership or supervisory role
• Hands-on experience supporting warehouse technology, automation, or distribution center systems
• Strong troubleshooting skills across hardware, software, and basic networking
• Proven ability to manage and develop hourly or technical support teams in a fast-paced environment
• Experience with equipment and asset tracking
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Experience in retail, e-commerce, or high-volume distribution environments
• Familiarity with WMS platforms, RF systems, conveyor systems, and warehouse automation
• Experience with ticketing systems, incident management, and performance metrics
• Project management experience supporting system implementations or upgrades
• Experience with MDM tools
• Experience with managing multiple warehouses

Pay

The base salary range for this position is $100,000 - $150,000 per year.