Manager, Visual Merchandising

Be part of an amazing story—Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years, from innovations and traditions to the excitement of the Macy’s 4th of July Fireworks and the wonder of the Thanksgiving Day Parade. We’ve been part of countless memorable moments and milestones for customers and colleagues alike.

About the role

The Manager, Visual Merchandising enhances the customer experience through creative merchandise presentations, seasonal fashion trend statements, and three-dimensional visual displays. They refresh styles and outfits frequently to engage repeat and new customers. Collaborating with Style Merchandise Managers, they establish a partnership focusing on workload planning, new receipt placement, and visual styling to create a cohesive customer experience.

Responsibilities

• Re-establish training standards, experiences, and tools to enhance institutional skill levels
• Increase the frequency of style and outfit refreshes to excite repeat and attract new customers
• Test the frequency and detail of visual merchandising displays (VMDs)
• Foster a symbiotic partnership with the Style Merchandise Manager, coordinating workload planning, new receipt placement, visual styling, and sales execution to optimize the customer experience
• Evaluate and enhance the customer’s shopping experience by strategically placing visuals in relevant areas and creating captivating in-store displays that boost sales and profitability
• Pay meticulous attention to detail in arranging displays and ensuring merchandise is presented in an enticing and organized manner
• Analyze reports to review business results, taking appropriate action to capitalize on strengths and address deficiencies; partner with the Executive team to ensure high execution
• Ensure the accuracy of promotional presentations, merchandise placement, seasonal fashion trend statements, and sales and event setups
• Coordinate selling floor fixture and merchandise moves with other Store Leaders
• Establish a high level of shortage awareness and effectiveness, ensuring the implementation of all policies and procedures
• Guide store management and support teams on merchandising standards, proper fixture utilization, and techniques
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities

Skills

• Visual Merchandising Expertise: Deep understanding of visual merchandising concepts, creative presentation, and three-dimensional display techniques
• Leadership and Collaboration: Ability to foster a symbiotic partnership with Style Merchandise Managers, optimizing workload planning and visual styling
• Training and Development: Ability to re-establish training standards and enhance institutional skill levels; guide and coach colleagues to uphold high visual standards
• Strategic Thinking: Analytical skills to evaluate business reports, make strategic decisions, and capitalize on strengths while addressing deficiencies
• Customer Focus: Enhance the customer experience by strategically placing visual elements to inspire and engage both repeat and new customers
• Passion for Retail: Genuine passion for the retail industry, staying updated on trends and seeking continuous improvement in the in-store experience
• Adaptability: Ability to adapt quickly to changing fashion trends and market preferences, adjusting visual strategies accordingly
• Recruitment: Effectively recruit colleagues with creative talent and style expertise to support the store’s visual workload
• Coordination and Communication: Coordinate with other Store Leaders for selling floor fixtures and merchandise moves; communicate effectively to guide teams on merchandising standards, policies, and procedures
• Accuracy and Attention to Detail: Ensure accuracy in promotional presentations, merchandise placement, and seasonal fashion trend statements
• Shortage Awareness: Establish and maintain a high level of shortage awareness and effectiveness, implementing loss prevention policies and procedures

Requirements

• Bachelor’s degree or equivalent work experience in a related field
• Effective written and verbal communication skills
• Ability to draft reports and present to management and internal/external business partners
• Ability to interpret technical documents such as safety rules, operating instructions, and procedure manuals
• Basic math skills: addition, subtraction, multiplication, division, computation of rate/ratio/percent, and interpretation of bar graphs
• Physical requirements: heavy lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 lbs; stooping, kneeling, crouching, and climbing ladders; reaching above eye level; close vision, color vision, depth perception, and focus adjustment

Benefits

• Competitive pay and performance-based incentives
• Comprehensive health, vision, dental, life, and disability insurance options
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Merchandise discounts
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement
• Leadership development and continuous learning opportunities
• Colleague Resource Groups for community building and volunteer opportunities