Manager, Video & Voice Technology

About the role

Define and lead the global real-time communications strategy and roadmap to support the firm's trading, research, and collaboration needs. Build and scale enterprise-grade trader voice and trading-floor communications platforms that deliver low-latency, high-availability, and measurable business impact. Lead, recruit, and mentor a large, cross-functional team of engineers, operators, and product managers to deliver continuous improvement and operational excellence.

What you'll do

• Design and execute end-to-end migrations to cloud telephony and contact center platforms, including planning, cutover, and post-deployment optimization
• Partner with trading desks, business leaders, and security teams to translate business requirements into resilient, auditable communications services and service-level agreements
• Manage relationships with major vendors and service providers, negotiating contracts and driving vendor accountability for delivery and support
• Drive operational readiness through incident response, capacity planning, monitoring, change control, and fault-tolerant architecture for real-time voice and collaboration services
• Oversee architecture, security, and compliance for all real-time communications components, ensuring integration with enterprise networking and identity systems
• Set performance metrics, manage budgets, and deliver measurable improvements in availability, latency, and user experience

Requirements

• Bachelor's degree in computer science, engineering, telecommunications, or a related field, or equivalent technical experience
• 10+ years of hands-on experience in enterprise telephony, real-time communications, or voice technology roles, including designing and deploying cloud telephony at enterprise scale
• Demonstrated experience leading large, cross-functional technical teams responsible for both operations and engineering
• Direct experience with trader voice systems and trading-floor communications operations
• Hands-on experience implementing and operating telephony and collaboration platforms, including BT, Cisco, Cloud9, Unigy, Zoom, and enterprise contact center solutions
• Proven experience managing carrier and vendor relationships, circuit lifecycles, and delivering large-scale voice projects with measurable outcomes
• Strong technical expertise in voice networking, including SIP and related protocols, session border controllers, and voice quality management for real-time services
• Strong program management, stakeholder engagement, and written and verbal communication skills
• Based in New York or Stamford, Connecticut, with availability for after-hours support and major deployments
• Commitment to the highest ethical standards

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

Pay

The annual base salary range for this role is $250,000-$300,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package.