Manager, Utility Asset Management Systems & Geospatial Services

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities, providing affordable, reliable, and environmentally sound electricity. This role leads the enterprise Asset Management, Geospatial Information Systems (GIS), Construction Operations, Mobile Workforce, and Field Service Management applications.

About the Role

This position manages a multidisciplinary team responsible for maintaining highly available, secure, and reliable business applications that support engineering, construction, operations, maintenance, vegetation management, emergency response, customer service, and field crews across the utility. The Manager oversees the complete application lifecycle, including production support, functional and technical administration, system configuration, upgrades, patches, integrations, vendor coordination, issue resolution, performance optimization, and business relationship management.

The role serves as the primary technology partner for Operations, Engineering, Transmission, Distribution, Generation, Vegetation Management, Project Delivery, Customer Operations, Seattle IT, and external vendors to ensure enterprise applications effectively support utility business processes and strategic objectives while maintaining high system availability and data quality.

Enterprise Application Portfolio

• Enterprise Asset Management (Oracle WAM/WACS or equivalent)
• Work Management
• Construction Operations/Project Management System
• Mobile Field Service Applications
• Enterprise GIS Utility Network
• Spatial Analytics
• Enterprise Geodatabases
• GIS Web Services

Responsibilities

• Manage day-to-day operation, administration, maintenance, and support of enterprise Asset Management, GIS, Construction Operations, and Field Service Management applications.
• Ensure production systems remain secure, available, reliable, and fully supported in a 24x7 operational environment.
• Provide ownership for application availability, monitoring, capacity planning, and operational support.
• Lead incident, problem, and root cause management.
• Establish operational procedures, support standards, and service level objectives.
• Coordinate technical troubleshooting with business users, infrastructure teams, and vendors.
• Provide technical and functional ownership of supported applications.
• Lead system configuration, workflow administration, security administration, and business rule management.
• Coordinate releases, upgrades, patches, and production deployments.
• Manage testing, change management, and post-implementation validation.
• Ensure integrity, quality, and accuracy of enterprise GIS and asset information.
• Manage enterprise geodatabases, Utility Network, GIS editing workflows, version management, and data governance.
• Serve as the primary technology partner for Engineering, Operations, Construction, Vegetation Management, Generation, Transmission, Distribution, Customer Operations, and Maintenance.
• Translate business requirements into technical solutions and prioritize enhancements.
• Manage integrations between GIS, Asset Management, Work Management, Mobile Workforce, OMS, ADMS, EMS, SCADA, AMI, ERP, Engineering, and Customer Information Systems.
• Lead or support application implementation projects, enhancements, testing, training, cutover, and deployment.
• Manage software vendors, implementation partners, contracts, licensing, and SLAs.
• Supervise analysts, developers, GIS professionals, administrators, and business analysts.
• Conduct performance management, mentoring, and workforce development.
• Develop and manage operating and capital budgets and annual maintenance plans.
• Ensure compliance with City security standards, NERC CIP (where applicable), disaster recovery, business continuity, and audit requirements.

Requirements

• Minimum of eight years supporting enterprise Asset Management, GIS, Construction Operations, Field Service applications, or related.
• Minimum three years managing technical application support teams.
• Experience supporting production enterprise applications including upgrades, integrations, and vendor management.

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Technology, GIS, Engineering, Geography, or related field (or a combination of education and/or training and/or experience that provides an equivalent background).

Desired:

• Master's degree preferred.
• PMP certification.
• Esri Technical Certification.
• Oracle WAM/WACS, ArcGIS Enterprise, Utility Network, Mobile Workforce, and electric utility experience.

Emergency Response Commitment

Seattle City Light is committed to reliable service during emergencies. Through our Emergency Response Program, each employee is assigned a role—usually aligned with their regular duties—to support emergency operations. Participation is required and vital to helping the utility stay prepared and serve the community when it matters most.

Pay

The full salary range for this position is $61.90 to $92.84 per hour.

Benefits

The City of Seattle offers a comprehensive benefits package including:

• Vacation, holiday, and sick leave
• Medical, dental, vision, life, and long-term disability insurance for employees and their dependents