Manager, User Experience Design
About the role
An eBay subsidiary, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Trading card games are a $25B global market that creates community connection through in-person games (Pokemon; Magic: The Gathering; YuGiOh; etc.). Founded by TCG enthusiasts, we operate a global marketplace, and create tools, technologies and solutions that help small businesses profitably sell TCGs at scale.
Responsibilities
- Lead design strategy and execution across Seller Experiences, turning ambiguous problems into clear, actionable UX direction
- Partner with Product, Engineering, Research, and business leaders to shape priorities and deliver solutions that improve seller outcomes and support business goals
- Raise the quality bar by guiding work from early concepts through wireframes, prototypes, and final specifications within design systems and at a high quality standard
- Coach, mentor, and develop designers through regular feedback, strong expectations, and a high-performing team culture
- Use research, testing, and experimentation to validate design decisions, influence product strategy, and build alignment with leadership
- Build deep expertise in the seller, marketplace, and eCommerce landscape, sharing insights that inform innovation and inspire the team
Requirements
- 8+ years of experience in UX, Product, or Experience Design, including experience leading teams and delivering impactful customer and business outcomes in complex product environments
- 3+ years of people management experience that includes hiring, coaching, developing, and retaining high-performing design teams
- Ability to define and drive design strategy across large product areas, translating customer needs, business objectives, and technical constraints into a clear vision and roadmap
- Strong portfolio demonstrating excellence in user-centered design, systems thinking, and end-to-end product development, including examples of measurable business and customer impact
- Proven track record of implementing effective team and cross-functional processes that improve operational efficiency, strengthen partnerships, raise the quality and consistency of delivered experiences, and enable teams to scale their impact
- Experience influencing product direction and organizational decision-making through research, data, experimentation, and compelling communication
- Experience leading teams through ambiguity, balancing short-term delivery needs with long-term experience vision and platform scalability
- Deep understanding of design systems, accessibility, and UX standards across web and mobile experiences
- Strong communication, storytelling, and stakeholder management skills, with experience presenting work and strategic recommendations to senior leaders and executives
- Experience in eCommerce, marketplaces, seller tools, SaaS, fintech, or other complex product ecosystems is preferred
Qualifications
- Experience with leading AI tools and examples of how you’ve integrated them into your workflow to generate concepts, improve efficiency, or improve quality
- Familiarity with the gaming, hobby, or collectibles community — particularly trading card games
- Experience and knowledge of shipping, logistics, and fulfillment operations
Skills
- Experience with leading AI tools and examples of how you’ve integrated them into your workflow to generate concepts, improve efficiency, or improve quality
- Familiarity with the gaming, hobby, or collectibles community — particularly trading card games
- Experience and knowledge of shipping, logistics, and fulfillment operations
Benefits
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Pay
The base pay range for this position is expected in the range below: $127,600 - $214,700 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
Schedule
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Additional Details
Remote roles are not eligible for U.S. visa sponsorship.
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