Manager, US Operations (Final Mile)

What You'll Be Doing

• Design and implement a nationwide audit program across carriers and warehouse operations
• Establish and present a comprehensive view of network performance, identifying key gaps and opportunities
• Ensure consistent execution of audits, maintaining regular review cycles for active carriers and warehouses
• Define, track, and improve key performance metrics including customer satisfaction (DSAT), exception rates, damage rates, and transit times
• Drive continuous performance improvements across the network, achieving high service standards and operational excellence

Requirements

• 3–5 years of progressive experience in logistics, transportation, or supply chain, with proven experience leading and developing teams
• Advanced proficiency in Microsoft Excel, with hands-on experience using TMS, WMS, ERP systems, and BI tools
• Strong communication and presentation skills, with the ability to translate complex data into clear insights for senior stakeholders
• Excellent project management and organizational skills, with the ability to manage multiple initiatives and proactively mitigate risks