Operations Manager - Final Mile

About the role

The Operations Manager oversees the operation for a specific location(s), including staffing, customer relationships, and overall operation management.

Responsibilities

• Oversee the appropriate recruitment and development strategy of staff and/or Independent Contractors/Drivers.
• Evaluate staff and/or Independent Contractors performance – modifying and/or abandoning strategies and/or tactics as necessary.
• Establish and maintain effective communication and relationships with customers.
• Ensure a positive Customer Experience for both internal and external customers.
• Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met.
• Responsible for creating and maintaining a safe working environment and espousing and teaching a culture of safety.
• Actively review KPIs and ensure process improvement strategies are identified and incorporated.
• Conduct regularly scheduled team meetings and training sessions designed to inform and improve upon performance of staff members and/or Independent Contractors.
• Aid in developing plan of annualized equipment, vehicle, and staffing needs for budgetary purposes as applicable.
• Display active involvement in P&L performance, ensuring decisions and practices coincide with budgetary goals.
• Develop, recommend, and manage annual operation budget, by working actively in the budget process.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coincides with budgetary goals.
• Coordinates, resolves, and responds to issues as they pertain to the Operations Performance.
• Ensures accurate and timely driver pay and ensures ethical and equitable practices are followed.
• Maintains quality control scores and addresses scores with Independent Contractors/Drivers and any other appropriate team members.
• Ensures Independent Contractors/Drivers are appropriately qualified with all required documentation and licensing prior to performing work for the company.

Qualifications

• Minimum of five (5) years’ experience in the transportation, logistics, or related industry required.
• Previous experience managing an employee team required.
• Must have worked with Independent Contractors on a regular basis.
• Required knowledge of managing financial performance.
• Bilingual in Spanish strongly preferred.
• Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.
• Maintain a clear and valid driver's license.
• Thorough knowledge of Microsoft Excel, Outlook, and Word.
• Operates with a customer service mentality.
• Ability to manage time effectively and consistently meet deadlines.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization, communication and problem-solving skills.
• Ability to work under minimal supervision and with a strong sense of self-motivation.
• Ability to lead and manage a team.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.