Operations Manager - Last Mile

About the Role

Accelerate your career at RXO. RXO is a leading provider of transportation solutions, using cutting‑edge technology to create more efficient ways for shippers and carriers to transport goods across North America. As a Last Mile Operations Manager you’ll connect with customers, assist in route planning and monitoring, and build a bright professional future.

Responsibilities

• Oversee daily operations of contract carriers, maintaining schedules, monitoring routes and reports, and fostering positive relationships with carriers and helpers.
• Develop and mentor staff to reach goals; train staff on company policies and procedures.
• Carry out managerial duties including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including performance appraisal, rewarding, disciplining, and addressing complaints.
• Use route‑planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas and restructure routes to improve operational efficiencies.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure all work is completed accurately and within established time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Requirements

• Minimum 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office (Word, Outlook, Excel).
• Bachelor’s degree in business, logistics, or a related field (preferred).
• Availability to work a variety of shifts—including holidays, days, evenings, nights, and weekends—and occasional travel between branches and regions.
• Experience mentoring, training, and guiding newer or less‑experienced team members.
• Bilingual in English and Spanish (read, write, and speak both languages).
• Strong business acumen with a willingness to act in partnership with management teams.

Pay

Compensation for this role is $70,000 – $85,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

Schedule

Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; occasional travel between branches and regions.

Benefits

• Competitive pay.
• Paid time off: up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO (hourly) or up to 15 days PTO (salary), up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave.
• 401(k) retirement plan with up to 5 % company match.
• Comprehensive insurance: health, prescription, dental, vision, basic and supplemental life, short‑ and long‑term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
• Employee Assistance Program (EAP).
• Tuition reimbursement and adoption assistance.
• Tax‑advantaged accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account.
• Health Reimbursement Arrangement.