Manager, Urgent Care Clinic

About the role

The Manager, Urgent Care Practice Operations, has overall responsibility for direction, utilization, supervision, and instruction of professional and support staff, volunteers, and students in the clinics. They develop, implement, and monitor all Quality Management programs, policies, and procedures within the assigned practice site.

Responsibilities

• Manages staff and business operations of physician and/or clinical practices.
• Delegates responsibility and commensurate authority to designated subordinates and oversees accountability for staff performance.
• Maintains daily operations of practices within current budgeted operating expenses.
• Provides general supervision of daily work for all associates, resolving problems and providing direction as needed (excluding medical provider staff).
• Supervises and reviews monthly reports including revenue and patient activity to present to physicians at monthly meetings.
• Supervises and directs departmental orientation of new staff in collaboration with clinical supervisor, ensuring familiarity with policies and procedures of the clinic, hospital, and organization.
• Provides input to strategic decisions affecting the functional area of responsibility and may contribute to budget coordination.
• Resolves escalated operational issues requiring coordination with other departments.
• Develops and implements clinic-specific policies and procedures in collaboration with leadership and in compliance with organizational policies.
• Reviews metrics and monthly reports including Quality Improvement, Safety, Infection Control, Exposure Control, and Risk Management.

Qualifications

• Required: Active driver’s license and access to transportation.
• Five (5) years of experience working in a private practice and/or clinical office setting.
• Two (2) years of previous supervisory experience.
• Effective verbal and written communication.
• Experience working with standard desktop productivity suites such as Microsoft Office.
• Experience or training with ICD-9 and CPT coding.
• Experience or training with basic accounting principles.
• High school diploma or equivalent.

Preferred

• Bachelor’s degree.
• Certified Medical Practice Executive (CMPE) as issued by the Medical Group Management Association (MGMA).