Urgent Care Operations Clinic Manager

Primary Responsibilities

• Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
• Balances leadership responsibilities with hands-on clinical duties to ensure efficient clinic operations and exceptional patient care.
• Select, train, supervise, and monitor quality and production levels of site staff.
• Develop monthly staff schedule, review time and attendance reports, and provide input to payroll calculation.
• Assure cash drawer is balanced by front desk staff. Prepare and make daily bank deposit.
• Assure staff is adequately trained and equipped to perform their jobs.
• Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues.
• Resolve and approve billing holds, financial refunds and accounting corrections originating at the site.
• Monitor supply inventories and ensure Clinic Coordinators order all supplies.
• Interact with patients, review patient feedback, and address patient service issues.
• Identify community marketing opportunities and engage staff in grassroots marketing.
• Inspect and maintain records on facilities and equipment.
• Coordinate facility and equipment maintenance and other vendor services.
• Perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand.

Key Requirements

• At least 5 years of healthcare experience and at least 2 years management experience or effectively equivalent including multi-clinic experience with 25+ staff.
• Hands-on clinical experience as an MA, LPN, etc. a plus.
• Familiarity with medical billing systems and basic medical terminology.
• Understand and be competent to perform the front desk registration and medical assistant position.
• Complete training in HIPAA, basic medical coding, blood borne pathogens and other clinical/administrative issues.
• Proficient to use and train others in common PC applications including the Internet Explorer and Microsoft Office.
• Superior patient service skills to handle escalated issues.
• Ability to supervise, train, and evaluate new and current staff.

Company Benefits & Perks

• Employee flat-rate medical services at CRH clinics
• Medical, Dental, Vision Insurance
• 401(K) Match
• Generous PTO Plan
• Employee Assistance Program
• Complimentary Financial Planning
• Collaborative Work Environment
• Growth Opportunities
• Annual Merit Increases