Manager, U.S. Operational Resilience

About the role

Join a purpose-driven winning team committed to results in an inclusive and high-performing culture. This role will report directly to the Head of U.S. Operational Resilience and facilitate and support the implementation of Operational Resilience self-assessment activities by partnering with stakeholders across businesses, functions, and regions to drive program initiatives.

Responsibilities

• Cook up workshops with business stakeholders to facilitate annual self-assessments including:
  • Identification of critical business services
  • Mapping of critical service dependencies
  • Identification of impact tolerance thresholds
  • Identification of Minimal Viable Operations (MVOs)
• Coordinate Testing of critical business services as required including:
  • Test Planning
  • Test Execution
  • Post-Test reporting including lessons learned, risk and gap identification and remediation coordination
• Aid in developing Risk Reporting that highlights key risks and steps to address risks
• Partner with stakeholders from other areas to ensure cohesion and consistency across pillars, including but not limited to, IT, Cyber, Business Continuity, Third Party Risk Management (TPRM), Operational Risk
• Work closely with GBM Operational Resilience as well as Enterprise to ensure consistency in strategy and approach
• Support compliance with evolving internal and external guidelines, standards, policies, and regulations; prepare and submit reports to regulatory bodies as required
• Collaborate with the Incident Response Coordinator to manage the bank's response to incidents; proactively understand and drive an Operational Resilience lens within specific events
• Participate in post-incident reviews to improve future response efforts

Other Responsibilities

• Support the controls framework within U.S. Operational Resilience; ensure timely and adequate closure relating to regulatory findings, audits, and/or first line testing; proactively identify areas for improvement, taking initiative to remediate
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champion a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vision/values/business strategy and managing succession and development planning for the team.

Qualifications

• Experience in supporting a large, complex program, engaging with stakeholders across lines of defense and regions
• Ability to identify, articulate, and mitigate key risks within the program as well as the Operational Resilience framework more broadly
• Ability to manage competing priorities within a program
• Understanding of principles and best practices in Operational Resilience, business continuity; and disaster recovery
• Understanding of risk assessment/TPRM strategies, mitigation strategies, and incident response processes
• Basic understanding of technology and cyber landscape, including associated risks
• Ability to develop senior level presentations in PowerPoint and leverage MS Excel to perform data analytics and develop reports that will provide insights to senior leaders
• Financial services industry experience a must; direct Capital Markets experience preferred

Pay

N/A

Schedule

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Benefits

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