Manager, Training & Workflow Optimization

This is a Fully Remote Job About Our Client:This organization operates in the healthcare technology and physician enablement sector, working nationally to support medical groups, health plans, and health systems. It addresses challenges in healthcare delivery by optimizing physician practices, enhancing patient experiences, and incentivizing high-value care across both in-person and virtual settings. The organization employs scalable operations and cloud-based technology to reduce unnecessary healthcare costs, improve patient outcomes, and support provider well-being. About the Opportunity:The TRAINING & WORKFLOW OPTIMIZATION MANAGER is responsible for overseeing the design, implementation, and evaluation of training programs that support provider workflows and technology adoption. This role drives continuous process improvement and collaborates across departments to ensure training aligns with organizational goals and enhances care delivery. The manager plays a key role in mentoring trainers, managing training for new and existing markets, and acting as a subject matter expert on clinical technology and workflows. Responsibilities:Mentor and coach trainers to maintain high-quality training delivery.Lead training, workflow, and configuration efforts for new and existing markets.Design, develop, and update comprehensive training programs and materials.Support internal athena training for new hires.Assist market teams with issue resolution and new initiatives.Provide guidance and education to market teams via national meetings and training.Serve as a subject matter expert on the organization's technology platform and workflows.Coordinate national training requests and resource allocation.Partner with stakeholders to deliver effective pre and post-live training experiences.Build and maintain relationships across the organization for training alignment.Collaborate with Clinical IT on strategic initiatives including pilot programs and release cycles.Lead initiatives to operationalize strategies through training.Track and report operational and functional metrics.Maintain confidentiality and comply with HIPAA regulations.Perform other duties as assigned. Requirements:Bachelor’s degree preferred or equivalent experience.Minimum of 3 years experience with athenahealth.Knowledge of extended medical terminology.Compliance with HIPAA rules and regulations. Pay Range and Compensation Package:Salary range from $79,000.00 to $94,000.00 base pay, excluding bonuses and benefits.Eligible for annual bonus targeted at 15%.Base pay determined by experience, education, and location. Benefits & Perks:Medical insuranceDental insuranceVision insurance401(k)Paid time off Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.