Manager Training & Compliance - BRTA

About the Role

This position oversees training and compliance for transit operators, maintenance personnel, and supervisory staff, ensuring adherence to regulatory standards and promoting a strong safety culture.

Responsibilities

• Training & Development
  • Design, implement, and evaluate comprehensive training programs for transit operators, maintenance personnel, and supervisory staff.
  • Ensure all training meets regulatory requirements (e.g., FTA, DOT, state agencies) and organizational standards.
  • Oversee onboarding, certification, and recertification programs.
  • Lead monthly in-service meetings and safety committee meetings.
  • Monitor training effectiveness through assessments, audits, and performance metrics.
  • Lead initiatives to enhance workforce capability, safety awareness, and service quality.
  • Provide backup student operator classroom instruction as required.
• Compliance & Regulatory Oversight
  • Ensure compliance with all applicable federal, state, and local transit regulations and safety standards.
  • Interpret and communicate regulatory changes and implement required updates.
  • Manage compliance programs, including audits, inspections, and reporting processes.
  • Serve as the primary point of contact for regulatory agencies and external auditors.
  • Maintain accurate records of training, certifications, and compliance documentation.
• Safety & Risk Management
  • Promote a strong safety culture across the organization.
  • Partner with the Transportation and Maintenance Departments to identify risks and implement mitigation strategies.
  • Analyze incidents, accidents, and performance data to identify trends and drive improvements.
  • Support corrective action plans and continuous improvement initiatives.
  • Manage a high-quality Drive Cam Program focused on continuous safety improvement, coaching, and risk mitigation.
  • Promote safety events, weekly campaigns, location postings, and annual safe operator awards.
• Leadership & Team Management
  • Lead, mentor, and develop a team of training and compliance professionals.
  • Establish performance expectations and provide ongoing coaching and feedback.
  • Collaborate with operations, HR, and safety teams to align training with operational goals.
  • Manage budgets, vendor relationships, and external training providers.
• Reporting & Continuous Improvement
  • Develop and track key performance indicators (KPIs) related to training effectiveness and compliance.
  • Prepare reports and presentations for senior leadership and regulatory agencies.
  • Identify process improvement opportunities and implement best practices in training and compliance.
• Other duties as assigned.

Requirements

• High school diploma required; college degree preferred.
• Certified Transportation Safety Institute (TSI) bus operator trainer.
• MA CDL Class “B” Commercial Driver License with Passenger and Airbrakes endorsements.
• At least 3 years’ progressive transit experience with commercial class “B” vehicles in a fixed route transit system.
• Knowledgeable with DOT policies, OSHA, NIMS, EPA standards, and ADA requirements.
• Experience developing and implementing safety program plans and procedures; conducting investigations, analyzing data, and identifying and recommending corrective action.
• Ability to maintain confidentiality and safeguard sensitive material.
• Experience conducting oral presentations and relaying technical information in understandable terms.
• Demonstrated ability to work effectively in a diverse workforce.

Skills

• Working knowledge of adult education principles and practices.
• Strong written and oral communication skills, with the ability to express ideas logically and comprehensively.
• Good organizational and time management skills, with the ability to prioritize tasks.
• Proficiency in Microsoft Access, Excel, and Word.
• Ability to interpret and explain regulations to others.
• Temperament necessary for maintaining amiable relations with various levels of company personnel.

Pay

Salary Range: $65,000 - $69,999

Physical Demands and Work Environment

The physical demands and work environment described are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, and repetitive hand-wrist motions.
• Exposure to extreme heat and cold, loud noises, fumes, and airborne particles.
• Work may be split between an office setting and active transit field locations, including driving vehicles.