Manager Trainee

About the Role

Tower Loan's full-time Manager Development Program is designed to provide our Manager Trainees with the knowledge, skills, and experience needed to thrive in consumer finance and grow into leadership roles. In just 10-12 months, you'll gain hands-on experience in customer service, sales, financial management, and branch operations—all while earning competitive pay and performance-based incentives.

In the Role

• Become proficient in customer service, sales, marketing, finance, and operations
• Develop long-term customer relationships by listening to customer needs and recommending the best service
• Offer optional products to serve new and existing customers best
• Contact customers regarding payment reminders and arrangements
• Assist Manager in exceeding established office goals
• Learn and provide support in management responsibility duties such as delegating employee workload and analyzing loan documents
• Develop and demonstrate developing skills in all management aspects, including recruitment, staff development, performance management, and leadership
• Perform all other duties as assigned

Requirements

• High School Diploma or GED
• Willingness to relocate upon promotion into management
• Must have a valid driver's license and reliable vehicle

Preferred Qualifications

• Sales, Collections, or Customer Service experience

Schedule

Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

Benefits

• Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
• Up to 3% 401(k) Match
• Paid Time Off (16 days per year after one full year, cash back for unused time)
• Paid Holidays
• Annual Raises and Performance Bonuses
• Monthly Incentive and Employee Referral Bonuses
• Participation in Charitable Campaigns

Who We Are

Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades.