Manager, Ticketing & Hospitality

Summary Of Responsibilities

The Ticketing and Hospitality Manager will lead the strategy, approach and execution of cross-organizational ticketing and hospitality plans for Team USA across the Olympic, Paralympic, Pan American and Parapan American Games.

• Create a comprehensive cross-organizational ticketing strategy by serving as a consultative partner to USOPC divisions and NGBs, to educate on event ticket ordering processes and usage, communicate rules, provide training, and maintain accurate tracking for ticket requests and purchases.
• Lead all technology integration and customer servicing initiatives to facilitate seamless and frictionless ticketing processes across distribution, usage, sales and fulfillment.
• Lead relationship with Gamesticket management system/vendor and ensure ongoing communication and collaboration to help manage ticket inventory usage and availability in an effective and efficient manner, including the management and distribution of nominative digital tickets.
• Lead informational webinars as needed.
• Update and distribute Games planning documents in an accurate and timely manner.
• Lead the on-the-ground Games-time fulfillment team by establishing execution and on-site management plans for event ticket distribution. Identify on-the-ground ticket staffing needs and establish a full-service team to proactively troubleshoot and handle real time issues for Team USA stakeholders.
• Lead the development of a comprehensive strategy, approach and process for cross-organizational hospitality and ticket management for the Olympic and Paralympic Games inclusive of in-venue and out of venue events, cross-organizational hosting needs, senior leadership programs and NGB hospitality.
• Lead the ideation and development of new hospitality programming and events across the experiences portfolio to drive new revenue streams and stakeholder engagement outside of the Games time window.
• Execute programming with a passion and commitment to innovation, white-glove execution and customer service.
• Manage complex budgets and production schedules to deliver programs in an ancost-effective and efficient manner.
• Develop financial models and sales strategies to hit experiential revenue targets.

Skills and Experience

• Bachelor’s degree
• 5-7 years in sports event management, ticketing and hospitality
• Experience leading large agency teams for program execution
• Experience developing and executing corporate hospitality programming
• Experience leading complex budgets and P&L's
• Precise attention to detail
• Strong organizational and time management skills with ability to multi-task
• Strong written and verbal communication skills
• Solution-oriented
• Critical thinking skills
• Cultural sensitivity
• Experience working in the Olympic/Paralympic or professional sports environment or for a National Governing Body (NGB) preferred

Tools, Equipment, & Conditions

• Standard office equipment
• Frequent domestic and international travel
• Ability to successfully work in a multi-cultural office environment
• Non-traditional work hours, including nights, weekends, and holidays

Where You'll Work

Remote

Additional Information

Hiring pay range $77,000 - $87,000 per year. This Full-Time, Exempt position is intended to work 40 hours per week. Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 15% target. The USOPC may change or eliminate this program at any time at its sole discretion. Benefits: This position will be eligible for USOPC benefits. You can view a summary here. This job posting will close 12:00pm MT on 7/18/2026.